Senior Digital Support Engineer📣 Job Ad

About Nextwo Co.

Nextwo Co., a subsidiary of T2, was established to leverage technology talent in Jordan and Egypt to support Saudi Arabia's digital economy. The company has expanded from a staffing initiative to a comprehensive human capital and technical manpower partnership across various domains, including SAP, Oracle, AI/ML, Cloud Architecture, Software Development, UI/UX, Fintech, and Finance. Nextwo operates in Saudi Arabia, Jordan, and Egypt, offering Offshore Development Centers, hybrid models, onsite manpower placement, and managed services, maintaining a talent retention rate of over 90%.

The Role of Senior Digital Support Engineer

Nextwo Co. is seeking a Senior Digital Support Engineer to join their team in Riyadh, Saudi Arabia. This full-time role is responsible for supporting the operations of the organization's corporate digital channels and digital products. The Senior Digital Support Engineer will collaborate closely with IT Application Support to accelerate issue investigation, analysis, and resolution, serving as the primary point of contact for operational issues affecting business and customers. The position requires 5-10 years of relevant experience.

Key Responsibilities

• Support the operations of corporate digital channels and digital products within the Digital Banking department, partnering with IT Application Support to expedite issue investigation, analysis, and resolution.
• Provide effective and timely customer service, resolving problems within given authority and escalating appropriately when required.
• Design and maintain workflow processes for banking operations, taking necessary measures to ensure smooth and consistent support delivery.
• Provide daily coverage for operational issues, proactively identifying and resolving issues related to customer complaints connected to the Digital Banking department.
• Serve as the primary point of contact for operational issues, providing timely support to the business.
• Collaborate with the Digital Banking Services (DBS) team to develop and implement best practices for banking operations, including issue reporting to IT and root-cause investigation.
• Prepare accurate and timely reports on issues and resolutions, including proper root-cause analysis and recommendations.

Required Experience

• A minimum of 5 to 10 years of experience in a relevant field.

Work Environment and Commitment

This is a full-time position based in Riyadh, Saudi Arabia. The role emphasizes strong ownership, structured workflows, and effective cross-team collaboration to ensure smooth and reliable digital banking operations. The selected candidate will contribute to maintaining the high standards of digital support and operational efficiency at Nextwo Co.