Senior Host

We are seeking an experienced and charismatic Senior Host to lead our guest experience initiatives and ensure exceptional service delivery. In this vital role, you will be responsible for greeting and seating guests, managing reservations, and coordinating with the service staff to create a seamless and memorable dining experience. Your ability to train and mentor junior hosts, resolve guest concerns with professionalism, and maintain a welcoming atmosphere will be key to your success.

Key Responsibilities:


* Greet and welcome guests warmly, manage seating arrangements efficiently, and handle reservation inquiries.
* Oversee the guest experience from arrival to departure, ensuring all needs are met promptly and courteously.
* Train and supervise junior host staff, providing guidance on service standards and operational procedures.
* Collaborate with restaurant management and service teams to maintain a high level of customer satisfaction.
* Handle guest feedback and resolve any issues or complaints with tact and professionalism.