Senior Specialist Cloud Operation

About the Role

Qiddiya is seeking a Senior Specialist Cloud Operation to join their team in Riyadh, Saudi Arabia. This full-time role is responsible for the daily operation, administration, monitoring, and optimization of the organization's cloud environments. The specialist ensures cloud services remain available, secure, reliable, and cost-efficient, while providing advanced technical support and driving automation and continuous operational improvement.

Key Responsibilities

• Operate, administer, monitor, and support enterprise cloud platforms and services.
• Ensure the availability, stability, performance, and operational readiness of cloud environments.
• Monitor cloud infrastructure and proactively identify and resolve performance, capacity, availability, and configuration issues.
• Provide L3 technical support for complex cloud incidents, service requests, and change requests.
• Perform cloud platform patching, upgrades, maintenance, troubleshooting, and lifecycle activities.
• Implement automation to improve operational efficiency and reduce repetitive manual activities.
• Support cloud security controls, identity and access management, configuration standards, backup, and disaster recovery.
• Support incident, problem, and change management activities, including root-cause analysis for recurring or critical issues.
• Monitor cloud utilization and support FinOps/cost optimization activities to improve resource efficiency.
• Maintain technical documentation, operational procedures, runbooks, and SOPs.
• Collaborate with Infrastructure, Cybersecurity, Network, Application, Architecture, and DevOps teams to resolve operational issues and support new solutions.
• Support cloud migrations, deployments, configuration changes, and integration with on-premises infrastructure.
• Maintain monitoring, alerting, backup, recovery, and high-availability capabilities.
• Identify opportunities for continuous improvement in cloud reliability, scalability, security, and operational processes.

Experience and Qualifications

Candidates for this role should possess 5-10 years of relevant experience in cloud operations and administration. The position requires a strong technical background in managing and optimizing cloud environments to ensure high availability and performance.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within the Qiddiya organization. The role involves collaboration with various technical teams to maintain and enhance cloud infrastructure.