Senior Specialist Cybersecurity Production📣 Job Ad

About TAWANTECH and the Role

TAWANTECH is seeking a Senior Specialist Cybersecurity Production to join our team in Riyadh, Saudi Arabia. This full-time role is crucial for maintaining the operational effectiveness and reliability of our cybersecurity platforms. The specialist will provide end-to-end production support, ensuring high availability and a robust security posture within a dynamic financial services environment.

Key Responsibilities

• Monitor security platforms, dashboards, and alerts to ensure continuous operational effectiveness and proactive issue detection.
• Manage Incident, Problem, and Change processes in accordance with ITIL standards, ensuring timely resolution and proper escalation.
• Perform root cause analysis (RCA) for system outages, performance degradation, and security incidents, implementing corrective and preventive actions.
• Collaborate with internal security teams, infrastructure teams, and external vendors for issue resolution, patching, upgrades, and system enhancements.
• Maintain operational documentation including runbooks, SOPs, playbooks, system configurations, and knowledge base articles.
• Track KPIs, SLAs, and system performance metrics for cybersecurity platforms and produce operational reports.

Cybersecurity Platform Management

• Provide end-to-end production support for cybersecurity platforms including Splunk (SIEM), SOAR, and VPN infrastructure.
• Administer and support Splunk use cases, correlation rules, log ingestion pipelines, and performance optimization.
• Operate and maintain SOAR playbooks, workflows, and automation scripts to enhance incident response and reduce manual intervention.
• Support VPN technologies including secure remote access, site-to-site connectivity, authentication mechanisms, and encryption protocols.

Compliance and Operational Excellence

• Ensure compliance with SAMA Cybersecurity Framework, NCA ECC, PDPL, and NDMO data governance and classification requirements.
• Execute Disaster Recovery (DR) and Business Continuity Plan (BCP) activities including regular testing, failover validation, and documentation updates.
• Implement monitoring, alert tuning, and automation to improve detection accuracy, reduce false positives, and increase operational efficiency.

Candidate Requirements

• A minimum of 4-8 years of experience in cybersecurity production support, specifically within banking or financial services environments.
• Demonstrated experience working with vendors and managed service providers for cybersecurity tools and platforms.
• Familiarity with DR/BCP planning, execution, and audit requirements.
• Basic scripting or automation knowledge (Python, PowerShell, or similar) is preferred.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role involves working within a dedicated team focused on maintaining robust cybersecurity operations for TAWANTECH.