Senior Systematics Support Engineer (IM/ST)📣 Job Ad

About the Role

TawanTech is seeking a Senior Systematics Support Engineer (IM/ST) to join our team in Riyadh, Riyadh Province. This full-time role requires 5-10 years of experience and focuses on providing operational support for mission-critical Systematics Information Management (IM) and Systematics Transaction Server (ST) applications. The engineer will ensure the availability, stability, and performance of batch processing and online transaction environments running on IBM Mainframe (z/OS).

Role Overview

As a key member of a 24x7 production support organization, this role involves leading production incident resolution, monitoring end-of-day (EOD) batch processing, and troubleshooting system issues. The Senior Systematics Support Engineer will collaborate with application development, infrastructure, and operations teams to maintain business continuity for critical financial systems.

Key Responsibilities

• Provide Level 2/Level 3 production support for Systematics IM/ST applications.
• Monitor and support End-of-Day (EOD), Beginning-of-Day (BOD), and scheduled batch processing activities.
• Lead troubleshooting and resolution of production incidents related to Systematics applications and batch jobs.
• Analyze batch failures, abends, job dependencies, and processing delays to ensure timely business operations.
• Perform root cause analysis (RCA) and implement preventive measures for recurring production issues.
• Monitor application health, system performance, and batch execution to ensure operational stability.
• Support application releases, production deployments, and implementation activities.
• Collaborate with development, infrastructure, database, and operations teams to resolve complex production issues.
• Maintain operational documentation, batch schedules, runbooks, and knowledge base articles.
• Participate in disaster recovery testing, production readiness reviews, and change implementation.
• Mentor junior support engineers and provide technical guidance during major production incidents.
• Ensure compliance with SLAs, operational procedures, and ITIL best practices.

Required Technical Skills

• Technology Stack: COBOL, JCL, VSAM.
• Core Technical Competencies: Systematics IM/ST production support, EOD/BOD batch monitoring and support, Batch scheduling and job dependency management, Production troubleshooting and root cause analysis, JCL debugging and optimization, VSAM file management and troubleshooting, Mainframe production monitoring, Incident, problem, and change management, Performance monitoring and operational support.
• Hosting Environment: IBM z/OS, IBM Mainframe.

Experience and Qualifications

• 6–10+ years of experience in Mainframe Production Support.
• Minimum 4+ years supporting Systematics IM/ST applications in enterprise banking or financial services environments.
• Strong hands-on experience with COBOL, JCL, and VSAM.
• Experience supporting large-scale batch processing and mission-critical production systems.
• Familiarity with enterprise scheduling tools such as Control-M, CA-7, or equivalent.
• Experience working in ITIL-based production support environments.
• Knowledge of banking core systems and transaction processing is highly desirable.

Application Information

Qualified candidates are encouraged to apply for this full-time position.