Service Business Head📣 Job Ad

About the Role

MEMF ITS is seeking a Service Business Head to join our team in Riyadh. This full-time role involves leading the service business unit, focusing on driving revenue growth and ensuring operational excellence in after-sales services within the utilities industry. The position requires over 10 years of relevant experience.

Company Overview

Ideal Technical Solutions (ITS), part of MEMF ITS, provides smart grid solutions, network control, and optimization solutions to the utilities industry. The company offers high-quality products, comprehensive platforms, and customer service. ITS develops and implements solutions based on current quality standards, assisting utilities in monitoring, controlling, and optimizing real-time operations across electrical substations, power plants, transmission networks, and distribution grids.

Key Responsibilities

• Develop and execute the service business strategy to drive revenue growth and profitability.
• Lead after-sales services, maintenance contracts, SLAs, testing & commissioning, and field-service operations.
• Develop and expand long-term lifecycle service and recurring-revenue opportunities.
• Oversee field-service teams, spare parts, and service delivery to ensure operational excellence.
• Build and maintain strong relationships with key customers and strategic partners.
• Drive customer satisfaction, service quality, and contract performance.
• Identify new business opportunities and expand the company’s service portfolio and market presence.
• Monitor service KPIs, financial performance, and overall business growth.

Qualifications and Experience

• A minimum of 10 years of experience in a relevant field.
• Demonstrated ability to develop and execute business strategies.
• Experience in leading after-sales services and managing field operations.

What We Offer

• A competitive compensation package aligned with experience and market standards.
• A senior leadership opportunity with significant business ownership and growth responsibility.
• Exposure to major customers, projects, and strategic partnerships within the industry.

Application Process

Candidates interested in this Service Business Head position in Riyadh are invited to apply. The salary for this role will be disclosed during the recruitment process.