Service Charge Director (Finance Director)📣 Job Ad

About the Role

Parsons Corporation is seeking a Service Charge Director (Finance Director) to join its team in Riyadh, Saudi Arabia. This full-time role is a senior financial and operational leadership position responsible for designing, implementing, and managing service charge and cost-recovery models for a large-scale, mixed-use urban mega-development. The Director acts as a bridge between property/community management and financial control, ensuring long-term operational sustainability across diverse districts and assets within an environment that functions as a semi-autonomous smart city.

Key Responsibilities

• Design transparent and equitable service charge structures and budgets for residential, commercial, hospitality, entertainment, and mixed-use assets.
• Develop and continuously refine cost allocation methodologies that fairly distribute shared infrastructure and operational costs.
• Build financial models to simulate different service charge scenarios, conduct sensitivity analyses, and project long-term sustainability.
• Standardize service charge policies, procedures, and calculation frameworks across districts and asset classes.
• Establish and maintain cost-recovery mechanisms, including expense recharges and cross-charge frameworks between the client/developer, asset operators, and third-party partners.
• Define principles and rules for allocating infrastructure costs (utilities, district cooling, roads, public realm, common areas) based on measurable usage metrics.

Financial Governance and Long-Term Sustainability

• Implement robust financial governance over service charge income and expenditure, ensuring compliance with internal control frameworks and external regulatory requirements.
• Oversee service charge accounts, reconciliation processes, audit readiness, and reporting to senior leadership and governance committees.
• Embed lifecycle cost planning into service charge structures, including the creation and governance of sinking funds and capital expenditure (CapEx) reserves.
• Ensure adequate provisioning for major refurbishments, infrastructure upgrades, and asset replacements over multi-decade horizons.
• Coordinate with Asset Management and Engineering to forecast long-term capital needs and integrate them into service charge and recovery models.
• Promote a financially self-sustaining operational model that minimizes reliance on ad-hoc developer subsidies.

Operational Integration and Stakeholder Engagement

• Leverage digital twins, IoT smart metering, and advanced FM systems to capture real-time operational data for accurate, automated service charge invoicing.
• Work closely with City Operations, Facilities Management (FM), and Engineering teams to align service level agreements (SLAs) with realistic operational budgets.
• Align service charge baselines with contract management and vendor commercial terms, ensuring outsourced FM and community management contracts are financially transparent and recoverable.
• Participate in tender evaluations and contract negotiations to validate commercial assumptions, service scopes, and recoverable cost structures.
• Act as the primary liaison between Finance, City Operations, Property Management, Community Management, and Legal to ensure a cohesive service charge strategy.
• Communicate service charge methodologies, budgets, and reconciliations clearly to internal stakeholders, asset operators, tenants, and residents.
• Manage escalations and disputes related to service charges, ensuring resolutions are grounded in documented policy and transparent data.
• Develop and maintain service charge policies, procedures, and manuals that meet international best practices (*, RICS service charge codes) and local regulatory requirements.

Core Competencies

• Financial Modeling & Analysis: Expertise in designing advanced models for service charges, cost allocation, utility recovery, and lifecycle provisioning. Proficiency in scenario analysis and long-term cash flow forecasting.
• Commercial & Contract Management: Strong post-contract management skills, including variation analysis, vendor commercial audits, and cost optimization across multi-year FM and operations contracts.
• Strategic Thinking & Systems Design: Ability to architect end-to-end service charge frameworks that integrate policy, data, contracts, and stakeholder behavior into a coherent operating model.
• Stakeholder Engagement & Communication: Skilled at influencing senior leaders and non-financial stakeholders, translating complex technical and financial concepts into actionable decisions.
• Governance, Risk & Compliance: Deep understanding of internal controls, audit requirements, and regulatory expectations related to service charges and community management.

Experience Requirements

Candidates for this full-time position should possess 5-10 years of relevant experience in a similar financial and operational leadership capacity, preferably within large-scale real estate development or smart city environments.