ServiceNow Architect

About the Role

CTC is seeking a ServiceNow Architect to lead the architecture, implementation, and maintenance of ServiceNow solutions. This full-time position is based in Riyadh, Saudi Arabia, and focuses on ITOM, CMDB, and observability integrations. The role requires 5-10 years of experience and involves acting as a subject matter expert and mentoring junior developers.

Key Responsibilities

• Lead the configuration, implementation, and maintenance of ServiceNow Discovery, Service Mapping, and Event Management across cloud and on-premises infrastructure.
• Design, build, and optimize CMDB health dashboards, data certification schedules, and reconciliation rules to ensure data accuracy and compliance.
• Architect, build, and maintain deep bi-directional integrations between ServiceNow ITOM and third-party observability/monitoring platforms (*, Dynatrace, Datadog, Splunk, New Relic, AppDynamics, Grafana).
• Configure event rules, correlation rules, alert profiles, and automated remediation workflows via Flow Designer/IntegrationHub.
• Write advanced JavaScript, Script Includes, Business Rules, UI Actions, and custom patterns for complex discovery and integration scenarios.
• Manage Access Control Lists (ACLs), secure credential configurations within the MID Server architecture, and enforce platform development best practices.
• Act as a subject matter expert during architecture reviews, mentor junior developers, and translate complex business requirements into scalable technical solutions.

Required Skills and Qualifications

• Experience: 7 to 8 years of hands-on development and implementation experience within the ServiceNow platform.
• ITOM/CMDB Expertise: Proven track record of delivering end-to-end ServiceNow ITOM implementations, with mastery over Service Mapping, Discovery, Event Management, and the Common Service Data Model (CSDM) framework.
• Observability Domain Knowledge: Practical experience consuming data streams, payloads, and webhooks from major enterprise observability technologies.
• Advanced Scripting & APIs: Proficiency in server-side/client-side JavaScript, JSON, REST/SOAP APIs, OAuth, and custom MID server script includes.
• Infrastructure Knowledge: Strong foundation in networking, cloud computing (AWS, Azure, or GCP), containerization (Kubernetes, Docker), operating systems (Linux/Windows), and storage arrays.
• Soft Skills: Excellent problem-solving capabilities, clear communication, and the ability to influence technical decisions across cross-functional infrastructure teams.

Required Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – Discovery (CIS-Discovery)
• ServiceNow Certified Implementation Specialist – Event Management (CIS-EM) or Service Mapping (CIS-SM)

Preferred Qualifications

• ITIL v4 Foundation or Managing Professional certification.
• Industry certifications in specific observability platforms or cloud environments (*, AWS Certified SysOps Administrator, Datadog/Dynatrace certifications).

Work Environment

This is a full-time position with CTC, based in Riyadh, Saudi Arabia. The role involves working within a technical team and collaborating with cross-functional infrastructure teams.