Services Renewal Account Manager📣 Job Ad

Services Renewal Account Manager at Oracle

Oracle is seeking a Services Renewal Account Manager to join our team in Riyadh, Riyadh. This full-time role is central to ensuring the timely renewal of both Hardware and Software support contracts for medium-sized to large customers within an assigned territory. The successful candidate will be responsible for educating customers on business practices and contractual implications, ensuring their complete understanding of Oracle's comprehensive Support Services portfolio. This position requires 5-10 years of relevant experience.

Core Responsibilities

• Proactively manage and mitigate cancellation risks to retain and secure the existing contract base.
• Identify and pursue "WINBACK" opportunities from previously cancelled contracts or instances where support was not included at the point of hardware sale.
• Expand the assigned territory by selling Value-Added services, such as Extended Support or DDR Services, where appropriate.
• Address and resolve exceptions for customers experiencing issues that may delay or prevent contract renewals.
• Develop accurate forecasts for business targets and potential opportunities within the territory.
• Identify and transfer high-potential leads to sales representatives for further development.

Candidate Profile and Qualifications

Candidates for this role should possess a minimum of 5 to 10 years of relevant experience. Key attributes and skills include:

• Strong oral and written communication skills.
• Demonstrated proficiency in objection handling and a strong results orientation.
• The ability to function as a Customer Success Manager, taking ownership of Customer Satisfaction (CSAT) and actively working to increase Oracle's wallet share within accounts.

About Oracle

Oracle integrates data, infrastructure, applications, and expertise to drive innovation and provide life-saving care. With artificial intelligence embedded across its products and services, Oracle assists customers in realizing a better future. The company is a leader in AI and cloud solutions, impacting billions of lives globally. Oracle fosters innovation by empowering all employees to contribute and is committed to cultivating a diverse workforce. This commitment is supported by competitive benefits, including flexible medical, life insurance, and retirement options, alongside encouragement for employees to participate in volunteer programs.

Diversity and Inclusion

At Oracle, diversity is celebrated as a cornerstone of innovation. The company believes that creating the future requires individuals with a wide range of backgrounds, perspectives, and abilities. Oracle is dedicated to providing a workplace where all employees can perform at their best, valuing every voice to inspire groundbreaking achievements. The company is committed to including people with disabilities throughout the employment process. For accessibility assistance or accommodation, please contact a@********************************* or call 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer.

Application Information

Join Oracle and contribute to a team dedicated to customer success and technological advancement.