Join the Rixos Hotels Team as a Butler!We are seeking a highly skilled and professional Butler to join our esteemed team in Obhur Jeddah, Saudi Arabia. As a Butler in our luxury establishment, you will be responsible for providing exceptional, personalized service to our distinguished guests, ensuring their comfort and satisfaction throughout their stay.
Key Responsibilities:- Greet and welcome guests upon arrival, assisting with check-in procedures and luggage handling.
- Anticipate and fulfill guests' needs, preferences, and requests with utmost discretion and efficiency.
- Maintain impeccable standards of cleanliness and organization in guest rooms and common areas.
- Coordinate with various departments to ensure seamless service delivery, including housekeeping, food & beverage, and maintenance.
- Manage guest itineraries, make reservations, and arrange transportation as needed.
- Prepare and serve refreshments, meals, and beverages according to guest preferences.
- Assist with packing, unpacking, and garment care services.
- Handle guest correspondence and manage any special requests or complaints promptly and professionally.
- Maintain accurate records of guest preferences and service delivery for future reference.
- Stay informed about local attractions, events, and cultural activities to provide knowledgeable recommendations to guests.
- Ensure compliance with all safety and security protocols.
- Participate in ongoing training to enhance service skills and knowledge of luxury hospitality standards.
Qualifications:- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 23 years of experience as a Butler in a luxury hotel or private residence.
- Fluency in English; proficiency in Arabic and/or additional languages is highly advantageous.
- Exceptional interpersonal and communication skills with a warm, professional demeanor.
- Strong attention to detail and ability to anticipate guests' needs.
- In-depth knowledge of luxury hospitality standards, etiquette, and protocol.
- Proficiency in hospitality management software and MS Office suite.
- Excellent organizational, time management, and multitasking abilities.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Strong problem-solving skills and ability to make decisions independently.
- Knowledge of local customs, attractions, and cultural sensitivities in Saudi Arabia.
- Understanding of Islamic cultural norms and etiquette.
- Ability to maintain confidentiality and exercise discretion at all times.
- Physical stamina to stand for extended periods and lift up to 50 pounds.
- Commitment to delivering exceptional guest experiences and maintaining the highest standards of service.
