Front Desk Agent Saudi Talent

About the Role

Rotana Jabal Omar Makkah is seeking a Front Desk Agent - Saudi Talent to join their team in Makkah. This full-time position is ideal for dynamic and self-motivated professionals looking to advance their careers in the Front Office sector. The role focuses on providing professional and customer-focused service to guests, ensuring a memorable experience from arrival to departure.

Key Responsibilities

• Provide prompt, courteous, and efficient service to all guests to achieve high levels of customer satisfaction through personalized service.
• Greet guests by name, if known, and escort them to their rooms to ensure they feel welcomed.
• Conduct in-room and hotel familiarization, and assist guests with hotel activity inquiries and requests.
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and other relevant information to respond to guest queries.
• Maintain awareness of daily rate levels and occupancy.
• Accurately administer Front Desk cashiering standards and comply with all established systems, policies, and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain guest privacy by ensuring no details are disclosed.
• Demonstrate a complete understanding of the hotel’s policies, procedures, and service standards, and possess full knowledge of hotel facilities and happenings.

Qualifications and Experience

• 0-1 year of experience in a similar role.
• Dynamic and self-motivated professional.
• Strong customer service orientation.
• Ability to provide professional and focused service.

Work Type

This is a full-time position based in Makkah.