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About Mandarin Oriental Al Faisaliah Riyadh

Mandarin Oriental is an award-winning owner and operator of luxury hotels, resorts, and residences located in prime destinations globally. The Mandarin Oriental Al Faisaliah Riyadh, situated in the heart of the city, establishes new benchmarks for luxury in Saudi Arabia. It offers timeless elegance, a central location, panoramic views, and signature service, aiming to provide an unforgettable Arabian experience.

The Role of Spa Operations Manager

This full-time position is based within the Spa Department at Mandarin Oriental Al Faisaliah Riyadh, located in Riyadh, Saudi Arabia. The Spa Operations Manager is responsible for the Spa and Wellness team. This role involves maintaining a high level of service and overseeing all operating aspects of the Spa and Wellness facility, ensuring service levels comply with the standards outlined by the Group Spa division.

Core Responsibilities

• Oversee the operations of the entire Spa & Wellness, including guest interactions.
• Review treatments and notes on Spa Soft.
• Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.
• Motivate retail sales and ensure all sales are recorded accurately.
• Conduct daily briefings with the spa team.
• Ensure purchasing requests for all professional products are submitted once per month or once every three months.
• Follow all accounting procedures, initiate accounting procedures, and monitor guest charges and recollection.
• Ensure Key Performance Indicators (KPIs) are updated at the end of each month.
• Sign off on the monthly training calendar.
• Provide continuous retail training for the entire team.

Standards and Compliance

• Understand and comply with all corporate and hotel policies and standard operating procedures.
• Ensure all business activities and decisions comply with general law, rules, regulations, and other requirements as per the MOHG Code of Conduct.
• Consistently follow all standards of LQE, MOQA, and Forbes.

Team Leadership and Development

• Prioritise and document colleagues’ career paths and development needs in accordance with the MO Profile online system.
• Hold monthly meetings with all colleagues to provide a forum for voicing concerns or challenges and sharing departmental and hotel information.
• Conduct monthly meetings with all Spa colleagues, preparing a written agenda and ensuring written minutes are distributed to all spa colleagues and People & Culture following the meeting.

Work Environment

This full-time position operates within the dynamic environment of the Spa Department at Mandarin Oriental Al Faisaliah Riyadh. The role is based in Riyadh, Saudi Arabia, and requires a commitment to upholding the luxury service standards of the Mandarin Oriental brand.