Spa Receptionist (Saudi Only)

About the Role

St. Regis Hotels & Resorts is seeking a Spa Receptionist to join their team in Riyadh, Saudi Arabia. This is a full-time position suitable for Saudi nationals with 0-1 year of experience. The role involves managing guest inquiries and reservations, maintaining records, and ensuring smooth spa operations.

Key Responsibilities

• Enter and retrieve information from computer databases to update records, files, and reservations.
• Answer guest inquiries using a keyboard, mouse, or trackball.
• Transmit information or documents via computer, mail, or facsimile machine.
• Operate standard office equipment, excluding computers.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• Handle incoming and outgoing mail, including date stamping and distribution.
• Create and maintain computer- and paper-based filing and organization systems for records, reports, and documents.
• Compile, copy, sort, and file records of office activities, business transactions, and other operations.
• Enter and locate work-related information using computers and/or point of sale systems.

Guest Services and Professional Conduct

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate clearly and professionally with others.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.

Operational Compliance and Teamwork

• Adhere to all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Develop and maintain positive working relationships with colleagues.
• Support the team to achieve common goals.
• Listen and respond appropriately to the concerns of other employees.

Physical Requirements

• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Additional Duties

• Perform other reasonable job duties as requested by Supervisors.