Specialist Destination Partnerships📣 Job Ad

About Qiddiya Investment Company

Qiddiya Investment Company is developing Qiddiya, a future capital of Entertainment, Sports, and the Arts in Saudi Arabia. This role supports the Qiddiya Destination Management Organization (DMO) in its commercial objectives.

The Role: Specialist - Destination Partnerships

The Specialist – Destination Partnerships is a full-time position based in Riyadh, Riyadh Province. This role supports the Senior Manager in the daily execution of Qiddiya DMO's partnership acquisition, onboarding, activation, and account management activities. It is an execution-focused role responsible for managing a portfolio of Tier 2 and Tier 3 partners, coordinating FAM trips and trade events, maintaining the partnerships CRM, and producing partner-facing collateral and reporting. The Specialist serves as a key operational link between the Senior Manager and the wider Commercial, Marketing, and Legal teams.

Key Responsibilities

• Maintain the partnerships CRM (Salesforce or equivalent) to ensure accurate and current partner records, deal stages, activity logs, and revenue projections.
• Conduct prospect research to identify new partnership targets across travel agencies, tour operators, DMCs, and corporate travel buyers for priority source markets.
• Prepare partnership pitch decks, capability presentations, and business case documents for senior management.
• Track and manage the partnership pipeline through all deal stages, including prospect, approach, proposal, negotiation, contracting, and onboarding.
• Manage the preparation and coordination of partnership agreements, MOUs, and contract documentation in collaboration with the Legal team.
• Lead the end-to-end onboarding process for newly signed partners, including account setup, Trade Portal access, product briefings, and introductory training.
• Develop and maintain the Qiddiya Partnership Welcome Pack and onboarding toolkit.
• Coordinate and conduct partner product training sessions (virtual and in-person) to ensure agents are knowledgeable about Qiddiya.
• Monitor partner activation metrics such as time-to-first-booking, booking frequency, and early-stage revenue contribution.
• Address partner onboarding queries, technical setup issues, and initial concerns promptly.
• Manage an active portfolio of Tier 2 and Tier 3 partnership accounts through structured check-ins, performance reviews, and co-marketing coordination.
• Track partner booking performance against contracted targets and identify underperforming accounts for support or re-engagement.
• Develop and share monthly performance reports with managed partners, highlighting trends and recommended actions.
• Escalate significant account issues or commercial risks to the Senior Manager.
• Build strong day-to-day working relationships with partner contacts to maintain Qiddiya's prominence in their sales activity.
• Plan and execute Qiddiya's FAM trip calendar, managing agent selection, itinerary design, logistics, accommodation, on-site facilitation, and post-FAM follow-up.
• Coordinate Qiddiya's presence and participation at domestic and international travel trade events, including booth setup, meeting scheduling, and collateral preparation.
• Track FAM trip outcomes, monitoring post-FAM booking conversion, agent advocacy, and social media amplification.
• Manage event budgets and produce post-event ROI reports.
• Produce weekly partnership pipeline and performance reports for the Senior Manager.
• Create and update partner-facing content, including rate sheets, product guides, destination factsheets, and booking instruction documents.
• Support the development of the Qiddiya Specialist Certification Programme, including content preparation, agent enrollment tracking, and certification issuance.
• Maintain an accurate register of all active partnership agreements, renewal dates, and key commercial terms.
• Support the Senior Manager in preparing Quarterly Business Review (QBR) materials for Tier 1 partners.

Required Qualifications and Experience

• Minimum 3–5 years of experience in commercial partnerships, travel trade sales support, or tourism account management.
• Hands-on experience managing CRM platforms for pipeline and account tracking (Salesforce preferred).
• Experience coordinating FAM trips, trade events, or destination roadshows.
• Background in preparing commercial presentations, partner reports, and sales collateral.
• Knowledge of the GCC / Saudi Arabia tourism market and travel trade landscape is preferred.

Skills and Attributes

• Strong organisational skills with the ability to manage multiple partner accounts and deadlines simultaneously.
• Customer-service orientation with a proactive, solutions-focused approach.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia.