Support Engineer

About the Role

Mavenir is seeking a Support Engineer to join the EMEA Operations Team in Riyadh, Saudi Arabia. This full-time role focuses on providing technical expertise to EMEA customers and operations teams regarding mOne products and deployments. The Support Engineer will serve as a key technical interface, ensuring effective communication, issue resolution, and knowledge transfer across various teams.

Key Responsibilities

• Build and maintain strong relationships with R&D teams, acting as the primary support interface.
• Assist customers with replacing faulty hardware components and executing acceptance testing.
• Thoroughly investigate issues using logs, test tools, and coding knowledge before escalation.
• Resolve customer issues within contracted Service Level Agreements (SLAs) and provide regular status updates.
• Produce customer and support documentation, along with technical reports.
• Provide technical support to R&D, Delivery, and Operations teams during design, implementation, and testing phases.
• Coach internal teams on product capabilities and end-to-end solutions.
• Review and maintain technical quality documentation.

Travel Requirements

The role requires the ability and willingness to travel freely within Saudi Arabia as needed to support operational requirements.

Eligibility and Local Requirements

This position is open exclusively to Saudi Nationals, in compliance with local employment and Saudization requirements. Mavenir is committed to developing local talent and fostering a diverse and inclusive workplace that supports the Kingdom’s workforce development objectives.