Tamheer Health Coordination📣 Job Ad

About the Tamheer Health Coordination Internship

Bupa Arabia is seeking a Tamheer Health Coordination Intern to join its team in Riyadh, Saudi Arabia. This internship is designed for individuals with 0-1 years of experience who are looking to develop their skills in health coordination and customer service within the healthcare insurance sector.

Role Purpose

The primary purpose of this role is to serve as a competent, courteous, and efficient point of contact for customers and hospital staff. The intern will be responsible for handling inquiries via face-to-face interactions, phone, and email, ensuring all member requests are processed according to company standards. A key aspect involves following up on all inquiries to ensure resolutions meet customer, hospital, and company expectations.

Key Responsibilities

• Adhere to established customer service procedures and departmental standards.
• Maintain comprehensive knowledge of company departments, hospital network, products, and services to provide accurate information.
• Address customer complaints effectively, aiming for resolution without escalation and ensuring proper follow-up on recovery plans.
• Document all complaints within the designated system tracker for preventive action.
• Work collaboratively as part of a team and individually to achieve departmental goals, fostering a positive team environment.

Provider Engagement and Compliance

• Ensure hospitals comply with agreed-upon service standards and deliver these to members.
• Verify hospital utilization of technical services, including swipe card, fingerprint machines, and the company website.
• Provide support, coaching, and training on Bupa services to hospital staff.
• Cultivate strong relationships with providers' insurance directors.
• Conduct regular visits to service points to gather feedback and address concerns from front-line staff.
• Coordinate with provider relations on recognition mechanisms and contribute to strengthening the providers' image among customers.

Qualifications and Experience

Candidates should possess 0-1 years of relevant experience, ideally in a customer service or administrative support capacity. Strong interpersonal and communication skills are essential for effective interaction with customers and healthcare providers.

Work Environment and Professionalism

This internship is based in Riyadh, Saudi Arabia. The intern is expected to maintain the highest level of cleanliness, order, and professional appearance for the office, customer areas, and personal presentation. The position operates within a dynamic team environment focused on delivering high-quality health coordination services.