Telehealth Business Manager📣 Job Ad

About Cura and the Role

Cura, an established healthcare provider, is launching a new telehealth practice. We are seeking a Telehealth Business Manager to lead this initiative. This is a full-time position based in Riyadh, Saudi Arabia, focusing on the strategic setup and operational scaling of our new telehealth services.

Role Purpose and Scope

The Telehealth Business Manager will play a pivotal role in establishing the telehealth service line as a core offering. This involves ensuring seamless integration with the existing physical clinic operations while driving growth and maintaining operational excellence. The role encompasses building the telehealth team and engaging key stakeholders to achieve the practice's objectives.

Key Responsibilities

• Lead the setup and implementation of telehealth operations, ensuring alignment with the clinic’s existing services and goals.
• Develop operational workflows and protocols for telehealth services.
• Collaborate with internal teams and the technology team to ensure effective integration of the telehealth platform.
• Create and execute strategies to attract and retain telehealth patients.
• Identify opportunities to expand the telehealth offering, including partnerships with insurance companies, corporates, and other stakeholders.
• Work with the marketing team to develop targeted campaigns promoting telehealth services.
• Recruit, onboard, and manage freelance practitioners such as psychologists, psychiatrists, and counselors for the telehealth platform.
• Ensure practitioners are adequately trained and equipped to use the telehealth platform.
• Monitor practitioner performance and satisfaction, fostering a collaborative environment.
• Oversee the daily operations of the telehealth practice, ensuring high-quality and efficient service delivery.
• Coordinate with the physical clinic team to streamline workflows between telehealth and in-person services.
• Maintain compliance with regulatory requirements and industry standards.
• Act as the primary point of contact for technology providers, regulators, and other partners.
• Engage with the physical clinic’s leadership and staff to align telehealth services with broader organizational goals.
• Work with the marketing team and external agencies to drive patient engagement and service adoption.
• Monitor and analyze performance metrics, including revenue, patient satisfaction, and practitioner utilization.
• Provide regular reports and insights to leadership on the progress and performance of the telehealth practice.

Required Experience and Qualifications

Candidates for this position should possess 5-10 years of relevant experience in business management, operations, or a similar leadership role, preferably within the healthcare or telehealth sector. The role requires a strong understanding of operational setup, strategic planning, team management, and stakeholder engagement.

Key Performance Indicators

• Monthly Revenue Growth
• New Patient Acquisition
• Service Utilization Rate
• Practitioner Retention Rate
• Practitioner Utilization Rate
• Patient Satisfaction Score (CSAT)
• Patient Retention Rate
• Average Consultation Wait Time
• Regulatory Compliance
• Campaigns ROI
• Conversion Rate

Application Information

We invite qualified candidates to apply for this full-time position in Riyadh. Salary details will be discussed during the interview process.