مستشار خدمة📣 Job Ad

About the Role

Al Jazirah Vehicles Agencies Co. Ltd. is seeking a Service Advisor to join their team in Riyadh, Saudi Arabia. This full-time role involves engaging with customers, identifying their vehicle service needs, and ensuring customer satisfaction through effective communication and service management. The position requires 2-5 years of relevant experience.

Job Purpose

The primary purpose of the Service Advisor is to welcome customers, sell and upsell necessary vehicle services after confirming requirements and obtaining approvals. This role is responsible for monitoring service progress, updating customers on completion times, and ensuring customer satisfaction while contributing to sales revenues and profits within company policies and procedures.

Key Responsibilities

• Manage daily operations related to service advisory to ensure work continuity.
• Identify opportunities for continuous improvement in processes and practices, focusing on business process enhancement, cost reduction, and productivity.
• Prepare timely and accurate service sales reports in line with company and department requirements.
• Receive, greet, and actively listen to customer concerns, asking questions to identify service needs.
• Inform customers of required services and obtain their confirmation for the work to be performed.
• Estimate service costs and completion times, explain these to customers, and secure their approval.
• Prepare job cards, obtain necessary approvals, and direct technicians to commence service.
• Interact with and follow up on service status with technicians, ensuring timely completion as agreed with customers.
• Coordinate technician activities to ensure service work is completed correctly the first time.
• Inspect all completed service works for proper execution and pricing accuracy.
• Update the service tracking sheet and inform customers about their vehicle's status and readiness for pickup.
• Identify repeat customers, prioritize their service, and notify the service manager for appropriate handling.
• Understand and recommend appropriate services to customers to ensure satisfaction and increase sales.
• Upsell and promote critical services for vehicles proactively to enhance customer satisfaction and sales revenues.

Experience and Qualifications

• A minimum of 2-5 years of experience in a relevant service advisory role.
• Demonstrated ability to manage daily operational tasks effectively.
• Strong communication and interpersonal skills for customer interaction.
• Proficiency in identifying customer needs and explaining technical information clearly.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within a dynamic automotive service environment. The role involves direct interaction with customers and coordination with service technicians.