Head of Spa & Wellness📣 Job Ad

About Red Sea Global Hospitality

Red Sea Global Hospitality is committed to leading change in responsible development and regenerative tourism, delivering exceptional guest experiences and fostering an extraordinary work environment. The company's ethos is rooted in Respect, Responsibility, Passion, and Collaboration, guiding its pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining Red Sea Global Hospitality means contributing to the future of luxury hospitality and elevating the Red Sea Global brand.

The Role of Head of Spa & Wellness

As Head of Spa & Wellness, you will oversee the daily operations of the spa and wellness facilities in Tabuk, Saudi Arabia, ensuring exceptional service delivery, operational excellence, and memorable guest experiences. This full-time role involves working closely with the Resort Manager and the Cluster Director of Spa to lead and develop the spa team, maintain the highest standards of luxury hospitality, and drive financial performance while supporting the resort's wellness vision. The position requires a hands-on leader with strong operational expertise, excellent people management skills, and a dedication to delivering world-class wellness experiences.

Key Responsibilities

• Manage the daily operations of the spa, spa boutique, gym, wellness, and relaxation facilities, ensuring seamless service delivery.
• Ensure all treatments, therapies, and wellness services align with established luxury service standards and brand guidelines.
• Monitor daily operations to maximize guest satisfaction, operational efficiency, and service consistency.
• Oversee scheduling of therapists and spa colleagues to maintain appropriate staffing levels based on business demands.
• Ensure all facilities, treatment rooms, equipment, and wellness areas meet the highest standards of cleanliness, safety, and presentation.
• Deliver personalized wellness experiences and build guest relationships by understanding preferences and recommending suitable treatments.
• Handle guest concerns, feedback, and service recovery professionally and promptly.
• Implement wellness initiatives, seasonal promotions, and signature wellness experiences.
• Coordinate wellness activities, fitness programs, and special guest events, ensuring consistency in treatment protocols.

Team Leadership and Financial Oversight

• Lead, coach, and motivate the spa team to achieve operational excellence and outstanding guest satisfaction.
• Conduct regular training, performance coaching, and skills development sessions.
• Foster a collaborative, positive, and guest-focused working environment.
• Support recruitment, onboarding, scheduling, and performance management of spa colleagues.
• Promote a culture of continuous improvement, accountability, and teamwork.
• Assist in preparing and managing departmental budgets, forecasts, and operating expenses.
• Monitor daily revenue performance, productivity, retail sales, and treatment utilization.
• Identify opportunities to maximize revenue through treatment promotions, wellness packages, and retail product sales.
• Control operational costs while maintaining exceptional service quality.

Qualifications and Experience

• A minimum of 5-10 years of experience in a leadership role within spa and wellness operations.
• Demonstrated strong operational expertise in managing luxury spa and wellness facilities.
• Proven excellent people management skills, with experience in leading and developing teams.
• A passion for delivering world-class wellness experiences and maintaining high service standards.
• Ability to operate as a hands-on leader, actively involved in daily operations.

Compliance and Sustainability

• Ensure compliance with all health, hygiene, safety, and sanitation regulations.
• Maintain adherence to company policies, spa operating procedures, and local regulatory requirements.
• Monitor inventory levels, ordering, and storage of spa products, linens, and operating supplies.
• Conduct regular inspections to ensure facilities meet luxury presentation standards.
• Support sustainable spa operations through responsible resource management and environmentally conscious practices.
• Promote eco-friendly products and operational procedures aligned with Red Sea Global Hospitality's sustainability commitments.
• Encourage colleagues to actively participate in sustainability initiatives.
• Collaborate effectively with Front Office, Housekeeping, Engineering, Food & Beverage, Recreation, and other departments to ensure a seamless guest journey.
• Provide operational updates, performance reports, and recommendations to the Resort Manager.