Spa Manager📣 Job Ad

Role Overview: Spa Manager

Hilton Riyadh Hotel & Residences is seeking a dedicated Spa Manager to oversee daily spa operations in Riyadh. This full-time role involves ensuring smooth spa performance while delivering memorable experiences for every guest.

Primary Responsibilities

• Manage guest service, product quality, inventory, systems, and departmental budgets to ensure effective spa performance.
• Develop spa menus and implement marketing and merchandising strategies to support revenue growth.
• Ensure spa areas and equipment are well-maintained, clean, and in excellent working order.
• Monitor service trends, respond to feedback, and implement improvements to elevate the overall spa experience.
• Supervise, coach, and mentor team members, conducting performance evaluations and providing professional development opportunities.
• Maintain compliance with health, safety, and sanitation standards, ensuring the wellbeing of guests and team members.

Operational Management and Standards

The Spa Manager is responsible for the effective functioning of all spa operations. This includes meticulous management of product quality, inventory, systems, and departmental budgets. A key aspect of this role is upholding the highest standards of health, safety, and sanitation across all spa facilities and services.

Guest Experience and Revenue Growth

A core focus of this position is to enhance guest satisfaction and maximize revenue opportunities. This involves developing compelling spa menus, implementing strategic marketing and merchandising initiatives, and continuously monitoring service trends. The manager will actively respond to guest feedback to drive continuous improvements in the overall spa experience.

Team Leadership and Development

The Spa Manager plays a crucial role in building and retaining a high-performing team. Responsibilities include supervising, coaching, and mentoring team members, conducting regular performance evaluations, and providing opportunities for professional development. Recognizing achievements is essential to foster an engaged and motivated team.

Essential Qualities for Success

• A passion for hospitality and guest service.
• Demonstrated integrity and ethical conduct.
• Strong leadership capabilities to inspire others.
• A collaborative approach, believing that teamwork drives optimal outcomes.
• A strong sense of ownership and accountability.
• A focus on execution, bringing urgency and discipline to tasks.