Reception & Retail Specialist📣 Job Ad

About the Role

Red Sea Global is seeking a Reception & Retail Specialist to join our team in Umluj, Tabuk, Saudi Arabia. This full-time, site-based role is crucial for delivering an exceptional first impression and a seamless guest experience at the Center. As the primary point of contact for visitors, this position shapes the overall guest journey through professional engagement, efficient administration, and high-quality retail operations, aligning with luxury hospitality expectations.

The role combines front-of-house guest interaction with back-of-house administrative and retail responsibilities. The specialist is expected to demonstrate strong interpersonal skills, commercial awareness, and organizational excellence to ensure smooth daily operations while maximizing sales performance and maintaining service standards.

Key Responsibilities

• Support the Center Manager in day-to-day operations and overall performance, maintaining a professional and welcoming reception and retail environment.
• Execute all sales transactions professionally, accurately, and with a customer focus.
• Manage inventory planning, including pre-opening stock preparation and long-term retail forecasting, overseeing purchasing budgets and ensuring optimal stock levels.
• Provide operational support across multiple sites, including remote work and on-site visits as required.
• Collaborate with the Center Manager in the setup and operational readiness of the Center during the pre-opening phase.
• Support cross-functional teams during the delivery phase to ensure projects are completed as designed and operational targets are met.
• Develop a thorough understanding of retail products, services, activities, courses, and programs offered within the destination, including guest eligibility criteria.
• Ensure all activities and services delivered through the Center meet professional and operational standards post-opening.
• Manage and oversee daily retail operations in line with company policies, maintaining accurate records of retail transactions, inventory, and reporting.
• Implement strategies to enhance customer satisfaction, increase sales, and improve profitability, ensuring effective merchandising of products.
• Address guest inquiries, manage bookings, and resolve complaints efficiently and professionally.
• Support activity registrations, equipment rentals, and coordination between guests and operational teams, acting as a key communication link.
• Maintain strong working relationships with internal teams and external stakeholders.
• Ensure compliance with all safety, environmental, and quality standards and procedures, promoting a safe, clean, and organized working environment.
• Adhere to all company policies, SOPs, and operational guidelines, maintaining accurate documentation, reporting, and administrative records.
• Identify opportunities to enhance operational efficiency, customer experience, and retail performance, contributing to process improvements.

Qualifications and Experience

• Proven experience in hospitality, retail, or front-office operations.
• Demonstrated track record in sales and customer service delivery.
• Familiarity with reception and retail operational practices and procedures.

Core Competencies

• Strong customer service orientation with a proactive, "can-do" attitude.
• Commercial awareness with strong sales and upselling capabilities.
• Highly organized with strong attention to detail.
• Ability to work effectively in a fast-paced, dynamic, and multicultural environment.
• Strong interpersonal skills with the ability to engage high-end clientele.
• Problem-solving skills with the ability to handle guest requests and complaints effectively.
• Professional presentation aligned with luxury hospitality standards.
• Ability to work both independently and collaboratively within a team.

Desirable Skills

• Interest or background in marine conservation, sustainability, or environmental education.
• Experience in resort, dive center, or tourism-related environments.

Work Environment

This role operates within a luxury destination environment, requiring high standards of service delivery. It demands flexibility to work varied shifts, including weekends and peak seasons. The position involves both front-facing guest interaction and essential administrative responsibilities, playing a key role in delivering a memorable and engaging guest experience while supporting commercial objectives.