Front Office Supervisor (Saudi Only)📣 Job Ad

About Mövenpick Hotels & Resorts

Mövenpick Hotels & Resorts, a brand within the Accor Group, is seeking a dedicated Front Office Supervisor to join its team in Turaif, Northern Frontier. This full-time position is open to Saudi nationals only, offering an opportunity to contribute to a global hospitality leader.

Role Overview

The Front Office Supervisor is primarily responsible for overseeing all Receptionists during their shifts, ensuring the completion of daily tasks and the smooth operation of the front desk. This role serves as a main point of communication between Reception and other operational departments, including Butler, Housekeeping, and Engineering.

Key Responsibilities

• Supervise Receptionists to ensure all daily tasks are completed and shifts run smoothly.
• Review and update the Logbook, checking equipment regularly.
• Oversee day-to-day operations and report to the superior.
• Attend and monitor team trainings, and implement Fire and First Aid Procedures.
• Handle guest complaints, reporting them promptly to management.
• Implement and coordinate the Front Office Operating Standards Manual (OSM).
• Prepare for daily arrivals, including room allocation, checking special requests, and coordinating with relevant departments.
• Register and process guest check-ins, updating guest information accurately.
• Perform cashiering duties, foreign exchange transactions, night audit tasks, and settlement upon guest departure.
• Manage walk-in counter reservations and process call-in reservations when the room reservations section is closed.
• Provide courteous service, respond promptly to guest requests and inquiries, and resolve complaints by liaising with concerned departments.
• Handle the issuance of guest room key cards, ensuring effective control for guest security.
• Assist at the Information counter, Foreign Exchange, Night Audit, and Business Centre as assigned.
• Ensure no pending paymasters, review outstanding items in the logbook, and follow up on pending tasks.
• File daily reception reports and documents systematically.
• Maintain focus on guests, eye contact, and acknowledge all guests at the desk.
• Communicate essential information to the next shift for seamless operations.
• Coordinate and share information with Front Office, Housekeeping, F&B, and the General Manager regarding VIPs.
• Drive upselling initiatives and perform any other reasonable tasks as requested.

Required Experience

Candidates should possess 5-10 years of experience in a similar front office or supervisory role within the hospitality industry.

Professional Standards

• Maintain a smart, well-groomed appearance and a friendly, cheerful disposition at all times.
• Demonstrate fullest cooperation and respect within the team and with other departments.
• Possess strong product knowledge of hotel facilities and daily activities.
• Perform duties in line with company values and competencies.

Work Location

This full-time position is based in Turaif, Northern Frontier, Saudi Arabia.