Assistant Residence Manager Four Seasons Resort at The Red Sea

About the Role

Four Seasons Hotels & Resorts, Saudi Arabia, is seeking an Assistant Residence Manager for the upcoming Four Seasons Resort at The Red Sea. This full-time position is based in the Red Sea region, specifically between the cities of Umluj and Al Wajh, and requires 2-5 years of relevant experience. The role is integral to the daily operations of the residential community within the luxury ecosystem of Four Seasons Red Sea.

Role Overview and Context

The Assistant Residence Manager supports HOA administration, owner relations, financial oversight, and project coordination. This position is responsible for ensuring high levels of service for residential owners. Working closely with the Director of Residences, the role requires strong leadership, communication skills, and a background in luxury hospitality or branded residential environments, ideally with HOA experience.

Key Responsibilities

• Serve as the primary point of contact between residents and hotel departments, including Rooms, Engineering, Housekeeping, and Security.
• Ensure consistent delivery of personalized service and recognition for residents by maintaining accurate resident profiles.
• Attend and prepare for HOA and committee meetings to support governance and community involvement.
• Interact directly with residents to manage feedback, resolve issues, and update Golden HOME with accurate information.
• Manage and distribute accurate monthly house account statements to residents.
• Oversee the complete HOA billing process, including issuing statements, tracking payments, and following up on delinquencies.
• Collaborate with the Finance team to ensure timely vendor payments and invoice verification.
• Prepare and distribute monthly Opera-based resident spend reports and utility aging reports.
• Assist with the planning and execution of projects requiring unit access or impacting shared facilities.
• Conduct regular inspections of common areas and coordinate with Engineering and Landscaping for corrective action.
• Communicate progress of in-unit work and coordinate timelines with relevant departments and residents.
• Work with People & Culture and L&D teams to support staffing, training, and disciplinary processes for residential employees.
• Foster a positive and ethical work environment, leading by example and supporting the team’s professional growth.
• Support safety initiatives and emergency response protocols in coordination with Security.
• Educate owners on their rights and obligations as defined by legal agreements and HOA regulations.
• Assist with budgeting, financial planning, and annual HOA meetings.
• Establish and maintain positive working relationships with external stakeholders, including the developer, vendors, and local community representatives.
• Attend community and business functions to promote engagement and goodwill.

Qualifications and Requirements

• 2-5 years of experience in a relevant field.
• Strong leadership skills.
• Excellent communication abilities.
• Background in luxury hospitality or branded residential environments.
• Experience with Homeowners Association (HOA) administration is preferred.

Work Environment

The Four Seasons Resort at The Red Sea is located on Shura Island, the hub of The Red Sea development, which emphasizes sustainable practices and tourism. The resort will feature approximately 149 rooms and suites, six restaurant and lounge outlets, meeting and event spaces, a marine discovery center, and various recreational facilities. The destination is being built with a focus on renewable energy and dedicated conservation zones.

Application Information

Four Seasons is committed to fostering an environment where individuals are encouraged to grow and contribute. Qualified candidates are invited to apply for this full-time position.