Butler - Raffles The Red Sea📣 Job Ad

About the Role

Raffles Hotels & Resorts is seeking a highly experienced Butler to join the pre-opening team at Raffles The Red Sea. This new ultra-luxury destination is part of Saudi Arabia's Red Sea Project, offering guests a refined experience that combines Raffles' service standards with the natural environment and sustainability principles of Red Sea Global. As a Butler, you will serve as the primary point of contact for guests, ensuring their stay is seamless, intuitive, and personalized from pre-arrival to departure, embodying the brand's philosophy of "Emotional Luxury." The Raffles & Fairmont The Red Sea complex will feature 361 rooms, 11 dining concepts, and a spa. This role is key to creating personalized guest experiences and fostering a culture of storytelling around the resort's offerings.

Key Responsibilities

• Act as the primary point of contact for guests, providing intuitive and personalized assistance from pre-arrival to departure.
• Facilitate seamless check-in and check-out experiences within the privacy of the guest’s villa or suite.
• Oversee professional packing and unpacking services, garment pressing, and shoe shining to high luxury standards.
• Manage in-villa dining experiences, including the service of afternoon tea, evening canapés, and private meals, ensuring excellence in presentation.
• Anticipate guest preferences to curate personalized guest journeys and itineraries, fostering a culture of storytelling around the resort's offerings.
• Ensure seamless coordination with Culinary, Housekeeping, and Concierge teams to enhance guest experiences across all touchpoints.
• Uphold the brand's "Emotional Luxury" philosophy, ensuring every guest interaction is characterized by graciousness and sophistication.
• Maintain hygiene, safety, and service standards in line with Raffles and Accor policies.
• Integrate the resort's sustainability ethos into daily operations, ensuring mindful use of resources and promotion of local cultural experiences.

Qualifications and Requirements

• Bachelor's degree in hospitality management or a related field.
• Minimum of 4-6 years of experience in luxury hospitality, with specific experience in Butler service or Front Office management within a luxury hotel or resort.
• Experience in a pre-opening environment is highly desirable.
• Deep understanding of luxury service etiquette and the cultural values of the Kingdom of Saudi Arabia.
• Understanding of Ultra-Luxury guest expectations and brand alignment.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with luxury standards.

Required Skills

• Strong leadership, communication, and guest relations skills.
• An extreme eye for detail.
• Proficiency in Butler service and Front Office management.
• Experience in project coordination, scheduling, and document control during pre-opening stages.
• Fluent in English; Arabic and other languages are considered a significant asset.

Work Environment and Location

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. The role requires 5-10 years of relevant experience. Candidates should possess a strong understanding of ultra-luxury guest expectations and be aligned with the brand's ethos. The ability to contribute to project coordination, scheduling, and document control during the pre-opening phase is highly valued.