Butler - Raffles The Red Sea📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Tabuk |
About the Role
Raffles Hotels & Resorts is seeking a highly experienced Butler to join the pre-opening team at Raffles The Red Sea. This new ultra-luxury destination is part of Saudi Arabia's Red Sea Project, offering guests a refined experience that combines Raffles' service standards with the natural environment and sustainability principles of Red Sea Global. As a Butler, you will serve as the primary point of contact for guests, ensuring their stay is seamless, intuitive, and personalized from pre-arrival to departure, embodying the brand's philosophy of "Emotional Luxury." The Raffles & Fairmont The Red Sea complex will feature 361 rooms, 11 dining concepts, and a spa. This role is key to creating personalized guest experiences and fostering a culture of storytelling around the resort's offerings.
Key Responsibilities
- Act as the primary point of contact for guests, providing intuitive and personalized assistance from pre-arrival to departure.
- Facilitate seamless check-in and check-out experiences within the privacy of the guest’s villa or suite.
- Oversee professional packing and unpacking services, garment pressing, and shoe shining to high luxury standards.
- Manage in-villa dining experiences, including the service of afternoon tea, evening canapés, and private meals, ensuring excellence in presentation.
- Anticipate guest preferences to curate personalized guest journeys and itineraries, fostering a culture of storytelling around the resort's offerings.
- Ensure seamless coordination with Culinary, Housekeeping, and Concierge teams to enhance guest experiences across all touchpoints.
- Uphold the brand's "Emotional Luxury" philosophy, ensuring every guest interaction is characterized by graciousness and sophistication.
- Maintain hygiene, safety, and service standards in line with Raffles and Accor policies.
- Integrate the resort's sustainability ethos into daily operations, ensuring mindful use of resources and promotion of local cultural experiences.
Qualifications and Requirements
- Bachelor's degree in hospitality management or a related field.
- Minimum of 4-6 years of experience in luxury hospitality, with specific experience in Butler service or Front Office management within a luxury hotel or resort.
- Experience in a pre-opening environment is highly desirable.
- Deep understanding of luxury service etiquette and the cultural values of the Kingdom of Saudi Arabia.
- Understanding of Ultra-Luxury guest expectations and brand alignment.
- A proactive, anticipatory approach with a strong sense of ownership and accountability.
- Impeccable grooming and personal presentation aligned with luxury standards.
Required Skills
- Strong leadership, communication, and guest relations skills.
- An extreme eye for detail.
- Proficiency in Butler service and Front Office management.
- Experience in project coordination, scheduling, and document control during pre-opening stages.
- Fluent in English; Arabic and other languages are considered a significant asset.
Work Environment and Location
This is a full-time position based in Umluj, Tabuk, Saudi Arabia. The role requires 5-10 years of relevant experience. Candidates should possess a strong understanding of ultra-luxury guest expectations and be aligned with the brand's ethos. The ability to contribute to project coordination, scheduling, and document control during the pre-opening phase is highly valued.
Requirements
- Requires 5-10 Years experience
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