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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationUmluj

About the Role

Fairmont Hotels and Resorts is seeking a specialized and discreet Assistant Sales Manager for the Government and Royal Family portfolio in the GCC region to join the pre-opening team for Raffles and Fairmont Red Sea Resorts. This nature-focused resort, located in Saudi Arabia's flagship Red Sea Project in Umluj, Tabuk region, will feature 361 guestrooms, eleven distinct dining concepts, a spa, and is adjacent to a professional 18-hole golf course. This role is pivotal in generating and managing all business related to government travel, diplomatic missions, royal families, and ultra-high-net-worth individuals requiring royalty-level protocols. The position demands an exceptional level of discretion, cultural sensitivity, and an established network within these exclusive circles, to act as the resort's ambassador for this elite segment.

Role Responsibilities

  • Develop and nurture long-term relationships with key contacts in government bodies, embassies, consulates, royal courts, and family offices within the GCC.
  • Act as the single point of contact for all communications, ensuring absolute confidentiality and privacy at all times.
  • Manage the entire sales process for complex and highly confidential bookings, often involving extensive reconnaissance, specific security details, and unique logistical requirements.
  • Coordinate and present fully customized proposals for entire suites, villas, or full resort buy-outs, including detailed timelines, security plans, and highly personalized amenities.
  • Liaise with all operational departments (Security, F&B, Housekeeping, Spa, Butler) to design and execute unparalleled experiences, anticipating and exceeding every guest need.
  • Negotiate and manage complex contracts with specialized clauses for security, privacy, force majeure, and diplomatic immunity.
  • Ensure all financial transactions are handled with utmost accuracy and discretion, adhering to strict internal and external audit trails.
  • Maintain and actively leverage a prestigious network to generate new business within government and royal circles.
  • Continuously gather intelligence on market trends, competitor activity, and key personality movements within this sector.
  • Represent the resort at high-profile diplomatic events, National Day celebrations, and exclusive industry functions.
  • Conduct a minimum of 15-20 proactive, targeted sales calls and schedule 15-20 face-to-face client meetings with key decision-makers weekly.
  • Serve as the primary liaison between the guest's security team and the resort's security team and management, to facilitate advance planning and comprehensive risk assessment.
  • Conduct pre-arrival briefings with all relevant resort departments to ensure full preparedness and understanding of all protocols and requirements.
  • Manage all aspects of the pre-arrival process, including but not limited to, staff vetting, privacy controls, and specific suite preparations.
  • Understand guest expectations within the ultra-luxury segment and ensure brand alignment.
  • Contribute to project coordination, scheduling, and document control during pre-opening phases.

Qualifications and Requirements

  • Bachelor's degree in International Relations, Business Administration, Hospitality, or a related field. A Master's degree is a plus.
  • Minimum of 5 years of experience in ultra-luxury hospitality sales, with at least 3 years specifically focused on the government, diplomatic, and royal family sector.
  • A verifiable, extensive, and transferable profile of high-level contacts within government agencies, royal families, and the diplomatic corps, particularly within the GCC and other key international markets.
  • Proven experience in dealing with Ultra High Net Worth Individuals and Royal Families.
  • Impeccable professional references that can attest to discretion and performance.
  • Previous experience working in a palace hotel or a renowned resort for royalty and heads of state is highly desirable.
  • Formal training in international protocol and security coordination is highly desirable.
  • An existing security clearance is a significant advantage.
  • Pre-opening experience is essential.

Required Skills

  • Government and Royal Family Sales
  • Diplomatic Protocols
  • Cultural Sensitivity and Acumen
  • Extensive Network within Government and Royal Circles
  • Customized Experience Coordination
  • Contract Negotiation
  • Market Intelligence
  • Security Coordination
  • Ultra-Luxury Hospitality Sales
  • International Relations
  • Business Administration
  • Hospitality Management
  • Utmost Confidentiality and Discretion
  • Diplomacy
  • Executive Presence
  • Bespoke Service Mindset
  • Crisis Management
  • Flexibility and Patience
  • Project Coordination
  • Scheduling
  • Document Control
  • A proactive and anticipatory approach with a strong sense of ownership and accountability.
  • Impeccable professional appearance that aligns with luxury standards.

Work Environment and Location

This is a full-time role requiring a very high degree of autonomy and discretion. The incumbent must be responsive to the needs and inquiries of this client segment, which may operate outside standard business hours. Travel may be required for key client meetings or to accompany high-level site inspections. Success is measured not only in revenue but also in the flawless execution of visits and the enhancement of the resort's reputation within this elite segment. The role is based in Riyadh, but requires travel to Umluj, Tabuk, and potentially other cities such as Riyadh as per management and business needs. Fluency in Arabic is essential. Fluency in additional languages (*, French, English) is a significant advantage.


Requirements

  • Requires 5-10 Years experience

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