F&B Reservations Agent (Saudi National)📣 Job Ad

About SLS The Red Sea

SLS The Red Sea is a luxury resort located on the Red Sea coast in Saudi Arabia, operating as part of Ennismore’s lifestyle portfolio. The property features 150 keys, five distinct Food & Beverage venues, and a spa. It aims to provide a blend of dining, entertainment, and relaxation experiences for guests.

The Role of F&B Reservations Agent

As an F&B Reservations Agent at SLS The Red Sea, you will serve as the initial point of contact for guests planning their dining experiences. This full-time role involves managing reservations with precision and professionalism, ensuring that all guest inquiries and preferences are handled effectively to facilitate a smooth arrival and dining experience.

Key Responsibilities

• Handle restaurant reservations received via phone, email, and designated reservation systems in a professional and timely manner.
• Respond to guest inquiries and provide accurate information regarding dining venues, menus, operating hours, promotions, and available experiences.
• Manage new reservations, amendments, cancellations, and special requests accurately and efficiently.
• Maintain precise reservation records, guest profiles, preferences, and relevant notes to support personalized service.
• Communicate clearly with guests and confirm reservation details to ensure a seamless dining experience.
• Coordinate closely with restaurant and F&B teams regarding reservations, special occasions, guest preferences, and operational requirements.
• Handle guest requests, inquiries, and concerns professionally, ensuring appropriate follow-up when necessary.
• Support effective table and reservation management to optimize restaurant occupancy and revenue opportunities.
• Identify opportunities to recommend suitable dining experiences and promotions based on guest preferences.
• Maintain clear and professional communication across all guest interactions, adhering to SLS service standards.
• Ensure guest information and reservation details are handled accurately and confidentially.
• Stay informed on restaurant concepts, menus, promotions, special events, and relevant hotel experiences.
• Follow departmental procedures, service standards, and reservation policies consistently.
• Support the wider F&B team with reservation-related tasks and operational requirements as needed.

Candidate Profile

The ideal candidate will possess 0-1 years of experience in a related field. This role requires strong organizational skills, attention to detail, and a professional demeanor. Effective communication abilities are essential for interacting with guests and coordinating with internal teams.

Work Environment and Location

This is a full-time position based in Tabuk, specifically within the Umluj area. The role involves working within a dynamic hospitality environment, collaborating closely with Food & Beverage teams to ensure guest satisfaction.

Application Information

We invite qualified candidates to apply for this position. Salary details will be discussed during the interview process.