Night Manager (Saudi National)

About SLS The Red Sea

SLS The Red Sea, part of Ennismore’s lifestyle portfolio, is a hospitality destination located on the Red Sea coast in Tabuk, Saudi Arabia. The resort features 150 keys, five Food & Beverage venues, and a spa. SLS The Red Sea focuses on delivering a distinctive guest experience through its design and service.

Role Summary

As the Night Manager (Saudi National), you will serve as the senior leader overseeing the hotel’s overnight operations. This full-time role ensures that guests receive consistent service throughout the night, managing all operational aspects and acting as the primary contact for guest and operational matters after hours. The position is based in Umluj, Tabuk, and requires 2-5 years of relevant experience.

Key Responsibilities

• Lead and oversee overnight hotel operations, maintaining service, safety, and operational standards across all areas.
• Act as the senior management representative during the night shift and the main point of contact for guest and operational matters.
• Maintain a visible presence in the lobby and public areas, engaging with guests and supporting the team.
• Oversee night audit procedures, room assignments, late arrivals, early departures, group movements, and VIP arrivals and departures.
• Welcome and assist VIP and loyalty guests, ensuring preferences and special arrangements are delivered.
• Handle guest feedback, complaints, and service recovery professionally, ensuring resolution and follow-up.
• Ensure guest requests, preferences, and special arrangements are recorded, communicated, and followed through.
• Conduct regular property walkthroughs to monitor safety, cleanliness, presentation, and service standards.
• Serve as the overnight emergency response lead and coordinate with Security, Engineering, and other relevant teams during incidents.
• Ensure compliance with hotel safety, security, health, hygiene, and emergency procedures.
• Coordinate with Front Office, Housekeeping, Engineering, and Security to ensure smooth overnight operations.
• Lead shift briefings and handovers, ensuring clear communication of guest, operational, and safety information.
• Lead, support, and coach overnight colleagues, providing guidance and on-the-spot support.
• Monitor colleague grooming, conduct, and guest engagement to ensure alignment with SLS standards.
• Support the Night Auditor with daily revenue balancing, transaction reconciliation, and completion of night audit requirements.
• Review high-balance accounts, open paymasters, credit risks, rebates, and adjustments in line with hotel procedures.
• Authorize late check-outs, complimentary postings, paid-outs, rebates, and adjustments within assigned authority.
• Identify and support upselling opportunities while contributing to Front Office revenue performance.
• Ensure guest registrations and records are accurate and comply with hotel procedures and Saudi tourism requirements.
• Maintain accurate guest information in Opera PMS, including preferences, profiles, and identification details.
• Review and maintain the Duty Manager Logbook, ensuring clear records and appropriate follow-up.
• Manage overbooking or other unexpected operational situations effectively, ensuring guest experience is maintained.
• Monitor the overnight presentation and atmosphere of the lobby and public areas, including lighting, music, and scent.
• Prepare and communicate overnight reports, incidents, outstanding matters, and key updates to relevant teams and senior leaders.
• Support the continuous improvement of guest satisfaction, service recovery, upselling, and guest preference recognition.

Qualifications and Experience

• 2-5 years of experience in hotel operations, preferably in a supervisory or management role.
• Demonstrated leadership skills and ability to manage overnight teams.
• Strong understanding of hotel operational standards, safety protocols, and guest service principles.
• Proficiency in managing guest relations and resolving operational issues.

Work Environment

This is a full-time position based at SLS The Red Sea in Umluj, Tabuk. The role involves working overnight shifts and requires a hands-on approach to hotel operations.