Waiter/Waitress Fairmont The Red Sea (Saudi Only)📣 Job Ad

About the Waiter/Waitress Role

Fairmont Hotels & Resorts is seeking a dedicated Waiter/Waitress to join the team at Raffles & Fairmont the Red Sea, located in Umluj, Tabuk. This full-time position is crucial for delivering exceptional food and beverage service across the resort's diverse dining concepts. The role involves ensuring guest satisfaction through professional service and adherence to operational standards.

About Raffles & Fairmont The Red Sea

Raffles & Fairmont the Red Sea is situated within the Kingdom's Red Sea Project, designed as a nature-focused resort. The property features 361 rooms and eleven distinct dining concepts, including an overwater restaurant with views of the Red Sea and mangroves, alongside a Spa. The resort is positioned next to an 18-hole championship golf course and is committed to setting new standards in sustainable development. It is located on 200km of untouched coastline, an archipelago of over 90 unspoiled islands, and rich natural habitats.

Guest Service Responsibilities

• Provide courteous, professional, and efficient food and beverage service at all times.
• Anticipate guest needs, preferences, and expectations to exceed satisfaction.
• Present menus proactively and provide detailed explanations of dishes and beverages.
• Maintain strong product knowledge, including menu items, daily specials, and beverage offerings.
• Handle guest feedback professionally and report any concerns to the Manager on Duty.

Operational Duties

• Serve and clear food and beverage items in a timely and unobtrusive manner.
• Ensure tables are properly set, cleared, and reset according to service standards.
• Support team members with food running, table service, and station refills.
• Act as a link between Front of House and Back of House to ensure smooth service flow.
• Follow opening and closing checklists to ensure seamless operations.
• Maintain cleanliness and organization of service stations at all times.
• Support daily financial targets and operational goals of the outlet.
• Follow all financial handling procedures as per company guidelines.
• Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.
• Ensure full compliance with HACCP and FIFO standards.
• Follow all health, safety, and emergency procedures, including evacuation protocols.
• Report hazards and maintenance issues through the appropriate systems.
• Maintain effective communication with colleagues and management.
• Attend all briefings, meetings, and training sessions as required.
• Support other departments when needed and contribute to overall hotel operations.
• Uphold grooming and presentation standards at all times.
• Perform any additional duties or special projects assigned by management.
• Demonstrate accountability and ownership within the workplace.
• Contribute to sustainability initiatives and responsible operational practices.

Qualifications and Experience

Candidates for the Waiter/Waitress position should possess 0-1 years of experience in a similar role within the hospitality industry. A strong commitment to delivering high standards of service and operational excellence is essential for this role.

Work Environment

This is a full-time position within a dynamic resort environment. The successful candidate will be part of a dedicated team focused on providing a luxury experience at Fairmont Hotels & Resorts.