Account management executive AM growth📣 Job Ad

About the Role

Tabby is seeking an Account Management Executive AM Growth to manage a portfolio of clients and support its broader client base. This full-time role focuses on ensuring merchant satisfaction and optimizing their experience through strategic growth initiatives.

Role Purpose and Objectives

The primary objective of this position is to drive account growth and retention by expanding clients' use of diverse products and services. The Account Management Executive will achieve this through cross-selling, upselling, and contributing to strategic projects that deliver tailored solutions to merchants across the organization.

Key Responsibilities

• Drive account expansion by segmenting clients based on revenue potential, industry, and product engagement.
• Identify and develop upsell and cross-sell opportunities, providing tailored solutions to increase client adoption and maximize revenue growth.
• Develop and maintain strong, long-term relationships with accounts, ensuring a deep understanding of their business needs and goals.

Internal Collaboration and Problem Solving

• Collaborate with internal teams to automate processes, optimize operations, implement solutions, and ensure project success while maintaining strong relationships with Tabby’s portfolio.
• Contribute to various projects across different Tabby teams, including product launches, product optimizations, and operational enhancements that impact overall business objectives.
• Proactively identify potential obstacles before they arise, address challenges swiftly, and coordinate with cross-functional teams to develop effective, long-term solutions that prevent future problems and ensure client satisfaction.

Data Analysis and Performance Reporting

• Monitor account performance by creating comprehensive reports that highlight key metrics and trends, tailored to each merchant’s specific needs.
• Extract actionable insights from complex data sets to identify opportunities for cross-selling, upselling, and service optimization.
• Provide clear, data-driven recommendations based on analysis, and develop visually engaging dashboards and presentations to effectively communicate performance insights to merchants, facilitating informed decision-making and strategic growth.

Qualifications and Experience

Candidates for this full-time role should possess 0-1 years of relevant experience. The position requires a proactive approach to client management and a strong analytical mindset to drive growth and optimize merchant satisfaction within a dynamic environment.