Account Executive📣 Job Ad

About Shipa Delivery

Shipa Delivery, a part of Agility, operates an online platform dedicated to simplifying parcel sending and receiving across the GCC region. The company's expanding operations connect users with a comprehensive network of delivery assets and services, accessible through mobile applications and online business dashboards. Shipa Delivery offers a range of services, including one-hour package collection, on-demand, same-day, next-day, and cross-border delivery solutions. Its technology provides real-time parcel tracking via GPS and an integrated solution designed for businesses to streamline last-mile logistics and automate delivery management.

The Account Executive Role

Shipa Delivery is seeking a full-time Account Executive to join its team in Riyadh, Riyadh Province. This junior-level position is integral to supporting the account management function. The Account Executive will primarily coordinate with customers and internal teams to ensure the smooth execution of day-to-day operations, with a focus on effective communication, coordination, and basic reporting.

Key Responsibilities

• Support assigned customer accounts and assist in daily account coordination activities.
• Communicate proactively with customers to understand service requirements and provide timely updates.
• Coordinate effectively with internal teams, including operations, finance, and support, to ensure seamless service execution.
• Follow up on service-related issues and facilitate their prompt resolution.
• Maintain accurate customer data and ensure proper documentation.
• Assist in the preparation of basic reports, primarily utilizing MS Excel.
• Ensure strict adherence to company processes and established service standards.
• Provide support to senior account team members in various ongoing account activities.

Qualifications and Experience

Candidates for this role should possess 0 to 2 years of relevant experience. This position is suitable for individuals seeking to develop their skills in account coordination and customer relationship management within a dynamic logistics environment.

Required Skills and Attributes

• Strong communication and interpersonal skills for effective customer and internal team interaction.
• Demonstrated ability in coordination and organizational tasks.
• Proficiency in basic reporting and data management, including working knowledge of MS Excel.
• A versatile and self-driven approach to work, with a commitment to continuous improvement.
• An obsession with customer engagement and a focus on delivering high service standards.

Company Culture

Shipa Delivery fosters a culture that emphasizes speed and care in all operations. The company values versatile and self-driven candidates who are deeply committed to customer engagement and continuous improvement. This environment supports individuals who are proactive and dedicated to maintaining high service standards.