Assistant Sales Manager

About the Role

Miraval The Red Sea is seeking an Assistant Sales Manager to join its team in Saudi Arabia. This full-time role supports the Sales team in driving revenue through the acquisition, development, and retention of business across assigned market segments. The Assistant Sales Manager builds relationships with clients, promotes the Miraval experience, and contributes to achieving hotel revenue goals while reflecting Hyatt and Miraval values.

The role involves collaborative work with internal departments to ensure a seamless client journey from inquiry to arrival, delivering service and creating experiences for guests. Candidates should have 2-5 years of relevant experience.

Key Responsibilities

• Proactively identify and pursue new business opportunities within assigned market segments.
• Develop and maintain relationships with corporate clients, travel partners, event planners, and key stakeholders.
• Conduct sales calls, client meetings, site inspections, and presentations to promote Miraval The Red Sea.
• Prepare proposals, quotations, and contracts in accordance with hotel standards and pricing strategies.
• Negotiate business within approved guidelines to maximize revenue and profitability.
• Support the implementation of sales action plans and market strategies.
• Represent the resort at trade shows, sales missions, networking events, and industry functions as assigned.

Account Management and Revenue

• Manage a portfolio of existing accounts and identify opportunities for business growth.
• Maintain regular communication with clients to strengthen partnerships and encourage repeat business.
• Ensure accurate account information and sales activities are updated in the CRM system.
• Monitor production performance and develop strategies to increase account contribution.
• Work closely with Revenue Management to optimize business opportunities and maximize revenue.
• Monitor market trends, competitor activities, and industry developments.
• Identify emerging opportunities and provide recommendations to improve market share.
• Support forecasting and sales reporting activities.

Client Experience and Collaboration

• Ensure all client interactions reflect Miraval's commitment to mindful, personalized service.
• Coordinate with Operations teams to ensure client expectations are communicated and delivered.
• Conduct property tours and showcase the resort's facilities, wellness offerings, and unique experiences.
• Address client concerns promptly and professionally to maintain long-term relationships.
• Work closely with Marketing to support promotional campaigns and lead generation activities.
• Coordinate with Reservations, Events, Finance, and Operations to ensure smooth execution of business.
• Participate in daily, weekly, and monthly sales meetings.
• Support departmental projects and initiatives as assigned.

Administrative Duties and Physical Requirements

• Maintain accurate sales reports, activity records, and client documentation.
• Ensure compliance with Hyatt and Miraval policies, brand standards, and contractual requirements.
• Complete administrative tasks within established timelines.
• Maintain confidentiality of client and company information.
• Ability to travel for sales missions, exhibitions, and client meetings.
• Ability to stand and walk during site inspections, networking events, and presentations.
• Ability to work flexible hours when business needs require.

Company Values

The Assistant Sales Manager is expected to consistently demonstrate Hyatt's values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing, while embodying Miraval's philosophy of Living in Balance through authentic relationships, mindful communication, and thoughtful service that inspires meaningful guest experiences.