Butler (Saudi Only)📣 Job Ad

About the Role of Butler

Accor is seeking a dedicated and experienced Butler (Saudi Only) to provide personalized luxury service. This full-time role involves anticipating guest needs and ensuring a seamless, high-quality experience throughout their stay. The position requires a minimum of 5 years of experience in a similar capacity within the luxury hospitality sector.

Key Responsibilities

• Welcome, assist, and bid farewell to guests with professionalism and warmth.
• Anticipate and address guests’ needs and preferences proactively.
• Deliver personalized and luxury service throughout the guest's stay.
• Handle guest requests and special arrangements with discretion.
• Assist VIP guests and organize special occasions as required.
• Coordinate effectively with Front Office, Housekeeping, Food & Beverage, and other departments.
• Provide comprehensive information about hotel facilities, services, and local attractions.
• Address guest concerns professionally and ensure prompt resolution.
• Maintain high standards of grooming, etiquette, confidentiality, and luxury hospitality service.

Qualifications and Experience

• Minimum of 5 years of experience as a butler or in a similar role within the luxury hospitality industry.
• Proven supervisory experience in managing a team of service professionals.
• High school diploma or equivalent is required; a Bachelor's degree in Hospitality Management or a related field is preferred.
• Professional butler certification is considered an advantage.

Required Skills

• Excellent interpersonal and communication skills for effective interaction with guests, team members, and other departments.
• Strong leadership abilities and a talent for mentoring and developing staff.
• Proficiency in household management software and the MS Office suite.
• Exceptional attention to detail and problem-solving capabilities.
• Superior time management and multitasking abilities.
• In-depth knowledge of etiquette, protocol, and luxury service standards.
• Familiarity with Middle Eastern customs and etiquette is highly advantageous.
• Ability to maintain confidentiality and exercise discretion at all times.

Work Environment and Schedule

This is a full-time position that requires flexibility to work varying shifts, including weekends and holidays, to meet the demands of a luxury hospitality environment.