Chief Concierge (Saudi National)

About Accor

Accor operates with a commitment to business ethics, responsible tourism, sustainable development, community outreach, and diversity and inclusion. The company fosters a diverse and inclusive workplace that values individual contributions. Accor offers opportunities for career advancement and professional development across its portfolio of hotels and brands.

Role Summary

Accor is seeking a Chief Concierge (Saudi National) to maintain high standards and quality of services within the Front Office operation. This full-time role is critical for meeting and exceeding budgeted revenue targets and guest expectations. The position is suitable for applicants with 0-1 years of experience and offers growth opportunities.

Key Responsibilities

• Assist guests with all hotel and non-hotel related inquiries.
• Attend shift briefings to stay informed on hotel activities and operational requirements.
• Maintain strong relationships with airport concierge services, retailers, and other local service providers, ensuring up-to-date information on promotions.
• Possess detailed knowledge of daily activities and key occurrences in the city/location, including directions to points of interest, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems, and special events.
• Ensure adequate supplies of forms and brochures, presented according to hotel operating standards.
• Consult the Log Book for information and requests from previous shifts.
• Manage guest mail, messages, courier services, and parcel postage as requested.
• Maintain the order and security of guest keys and other selected keys kept in the Front Office, adhering to key issue policies.
• Receive telephone calls and take messages for absent guests.
• Maintain comprehensive knowledge of all food and beverage services, outlets, and hotel features.
• Be fully conversant with hotel fire and life safety and emergency procedures.
• Attend all assigned briefings, meetings, and trainings.
• Report for duty on time, wearing a clean and complete uniform.
• Maintain a high standard of personal appearance and hygiene.
• Perform other reasonable duties as assigned by hotel management.

Qualifications and Experience

• 0-1 years of experience in a relevant field.
• Must be a Saudi National.

Work Environment

This is a full-time position within a diverse and inclusive workplace that values individual contributions and offers opportunities for professional growth.

Application

We invite qualified candidates to apply for this role.