Concierge

About the Role

Sheraton is seeking a Concierge to join their team. This full-time position involves responding to guest requests and ensuring their satisfaction by providing information and arranging services. The role requires a proactive approach to guest needs and maintaining high standards of service.

Key Responsibilities

• Respond to guest requests for special arrangements or services, such as transportation, reservations, and dry cleaning, by making arrangements or identifying appropriate providers.
• Address special requests from guests with unique needs and follow up to ensure their satisfaction.
• Gather, summarize, and provide information to guests regarding property amenities and the surrounding area, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact the appropriate individual or department (*, Bellperson, Housekeeping) as necessary to resolve guest calls, requests, or problems.
• Review shift logs and daily memo books, documenting pertinent information in logbooks.
• Monitor the club lounge for seating availability, service quality, and the safety and well-being of guests.

Operational Duties and Compliance

• Report accidents, injuries, and unsafe work conditions to management and complete required safety training and certifications.
• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate professionally and clearly, prepare and review written documents accurately, and answer telephones using appropriate etiquette.

Team Collaboration and Professional Conduct

• Develop and maintain positive working relationships with colleagues.
• Support the team in achieving common goals and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.

Physical Requirements and Experience

• Ability to stand, sit, or walk for extended periods or an entire work shift.
• Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.
• A minimum of 0-1 years of experience is required for this role.

Application Process

Candidates interested in this full-time Concierge position at Sheraton are encouraged to apply.