Concierge Supervisor

About the Role

Hilton is seeking a Concierge Supervisor to oversee the daily operations of the concierge desk in Riyadh, Saudi Arabia. This full-time position involves leading the concierge team to deliver memorable guest experiences and ensure high standards of hospitality.

Key Responsibilities

• Supervise the concierge team, including training, scheduling, and providing guidance to ensure exceptional guest service.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Provide recommendations and arrange dining, transportation, events, tours, and local attractions for guests.
• Coordinate special services such as medical care, childcare, and floral delivery to meet personalized guest needs.
• Facilitate seamless registration and elevated service for VIP guests.
• Promote hotel offerings, including marketing materials and encouraging the use of hotel services and programs.
• Manage concierge expenditures, including payroll, to ensure financial efficiency and adherence to budgetary guidelines.

Qualifications and Experience

Candidates for this role should possess 5-10 years of relevant experience. Hilton values individuals who demonstrate a commitment to hospitality, integrity, leadership, teamwork, ownership, and a focus on timely execution.

About Hilton

Hilton is a global leader in hospitality, recognized for its workplace culture and commitment to providing exceptional guest experiences. The company has received repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. Hilton supports career development and offers a professional environment for its team members.