Clerk Reservations📣 Job Ad

About Le Meridien

Le Meridien, part of Marriott International, is inspired by the era of glamorous travel, celebrating each culture through a distinctly European spirit. The brand focuses on providing authentic, chic, and memorable service and experiences for curious and creative cosmopolitan culture seekers. Le Meridien values connection and encourages guests to savour their destination.

Role Summary

Le Meridien is seeking a Clerk-Reservations to manage all reservation-related tasks. This full-time role involves processing requests, changes, and cancellations, ensuring guest needs are met, and maintaining accurate reservation records within the system. The ideal candidate will uphold company standards for guest service and confidentiality.

Key Responsibilities

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room types.
• Verify room type and rate availability.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions regarding property facilities/services and room accommodations.
• Apply sales techniques to maximize revenue.
• Input and access data in the reservation system.
• Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, wholesale reservations) by inputting correct codes and rates.
• Follow proper escalation procedures for guest concerns.
• Adhere to all company policies and procedures, ensuring a professional appearance and maintaining confidentiality of proprietary information.
• Welcome and acknowledge guests according to company standards, anticipating and addressing service needs.
• Communicate professionally and maintain positive working relationships with colleagues.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• Education: High school diploma or *** equivalent.
• Experience: 0-1 years of related work experience. No supervisory experience required.
• License or Certification: None required.

Work Environment and Culture

This role is a full-time position within Le Meridien, a brand under Marriott International. Marriott International is committed to being an equal opportunity employer, valuing and celebrating the diverse backgrounds, talents, and experiences of its associates. The company fosters an inclusive environment and is dedicated to non-discrimination on any protected basis.

Application Information

If you are a curious and creative individual who appreciates connecting with like-minded guests and desires to create memorable experiences, you are invited to explore career opportunities with Le Meridien. Join a global team where you can develop and contribute your best work.