Cluster Sales Manager

About the Role

IHG Hotels & Resorts is seeking a Cluster Sales Manager to drive revenue growth and maximize business opportunities across a portfolio of hotels within an assigned cluster in Saudi Arabia. This full-time role focuses on developing new business, maintaining strong relationships with key accounts, increasing market share, and achieving sales and revenue targets. The Cluster Sales Manager will collaborate with Sales, Revenue Management, Marketing, Reservations, and Operations teams to implement effective sales strategies.

Key Responsibilities

• Develop and implement sales strategies to achieve monthly, quarterly, and annual revenue targets across rooms, meetings, conferences, events, and catering.
• Identify new business opportunities and convert prospects into long-term accounts through regular sales calls, client meetings, presentations, and site inspections.
• Negotiate contracts, rates, and commercial agreements within approved guidelines.
• Monitor market trends, competitor activities, and customer requirements to identify opportunities for revenue growth.
• Develop and maintain a strong portfolio of corporate, government, leisure, group, and MICE market segments.
• Prospect and acquire new accounts while strengthening relationships with existing clients and developing strategic partnerships.
• Participate in trade shows, sales missions, networking events, and industry functions.
• Maintain regular contact with key accounts, understand their business needs, and develop customized commercial solutions.
• Ensure all client information, activities, opportunities, and follow-ups are accurately maintained in the CRM system.
• Promote all properties within the cluster and identify cross-selling opportunities, coordinating sales activities for consistent commercial strategies.
• Prepare weekly and monthly sales activity reports and forecasts, monitoring performance against targets and KPIs.
• Maintain an accurate sales pipeline and provide regular updates on potential business, supporting the preparation of annual sales plans and budgets.
• Work closely with Revenue Management, Marketing, Reservations, Front Office, Events, and Operations teams.

Qualifications and Experience

• 2-5 years of experience in a relevant sales role.
• Demonstrated ability to achieve sales and revenue targets.
• Experience in business development and account management within the hospitality sector.
• Proficiency in monitoring market trends and competitor activities.
• Strong negotiation and client relationship management skills.
• Ability to work collaboratively with various internal teams.

Performance Indicators

• Achievement of monthly and annual sales/revenue targets.
• Growth in corporate and key-account production.
• New business acquisition and account retention/development.
• Room nights and revenue generated, including group and MICE business conversion.
• Average Rate / ADR contribution.
• Sales call and client engagement activity.
• Sales pipeline value and conversion.
• Market share and competitive performance.
• Customer satisfaction and account retention.

Work Environment

This is a full-time position based in Saudi Arabia, requiring close collaboration with various commercial and operational teams across the assigned hotel cluster. The role involves participation in regular commercial meetings and contribution to cluster-wide business strategies.