Coordinator TIC📣 Job Ad

About the Role

Catrion Group is seeking a Coordinator, TIC to join our team in Medina. This full-time position is designed for individuals with 0-1 years of experience, providing essential administrative and coordination support to our technical operations. The role is crucial for ensuring the efficient flow of technical requests, meticulous documentation, and adherence to administrative processes within the department.

Role Purpose and Contribution

The TIC Coordinator will play a vital role in supporting the Technical Department by managing a diverse range of operational and administrative tasks. This position is central to maintaining organized records, facilitating effective communication, and ensuring compliance with established procedures and standards, thereby directly contributing to the overall efficiency of technical services and support functions.

Key Responsibilities

• Process all incoming Technical Requests within the ERP system and generate Work Orders for relevant sections.
• Ensure that all PM Work Orders are printed and distributed to concerned Supervisors according to the weekly schedule.
• Collect and close all completed PM and TR (Work Order) forms from all sections.
• Coordinate with customers to address their daily maintenance requests.
• Record and process Equipment BER, EDA, and FATA Forms for SCV and IAP equipment/machines.
• Receive and process New Equipment Receiving Forms, accurately inputting data into the CMMS.
• Initiate and process Travel Orders, Recruitment requests, and Investment applications (** as required.
• Consolidate and provide feedback on Daily Hygiene Reports for submission to Quality Control (QC).
• Review and update all MMS records and related files, including equipment location and cost user department.

Administrative and Documentation Management

• Manage the filing, control, and maintenance of all technical-related documents and the Technical Library.
• Oversee and update the section's administrative matters, including Ramp passes, vacation updates, staff lists, TAS, and staff evaluations, in line with ISO standard requirements.
• Receive and entertain visitors in accordance with established office protocols.
• Ensure timely preparation, submission, and follow-up of all required documentation, such as Monthly Reports and Employee of the Month nominations.
• Annually update Job Descriptions and ensure that staff evaluation forms are completed as per schedule and existing procedures.
• Update the Technical Bulletin Board upon receiving new newsletters and notices for any outages.
• Maintain the stock of stationary supplies for the Technical Department and assist the Engineer (TIC) in controlling requisitions to minimize costs and ensure proper utilization.
• Dispose of all closed PM/RN Work Orders that are older than twelve (12) months.

Qualifications and Experience

• A minimum of 0-1 years of relevant experience in an administrative or coordination role.
• Demonstrated proficiency in using ERP systems and CMMS for data entry and work order management.
• Strong organizational skills with meticulous attention to detail for document control and record-keeping.
• Effective communication and coordination abilities for interacting with internal teams and external customers.
• Familiarity with ISO standard requirements for administrative processes is advantageous.

Reporting Structure

The Coordinator, TIC will report directly to the Engineer (TIC) and will undertake other duties as assigned to support the department's operational objectives.