Customer Support (Arabic)📣 Job Ad

About the Role

Recruit Lytixs Hires is seeking a Remote Customer Support (Arabic) Specialist to join our team. This full-time position is based remotely in Medina, Al Madinah, Saudi Arabia, and is open to candidates with 0-1 years of experience. The role focuses on delivering professional and timely support to Arabic-speaking customers through various communication channels.

Role Purpose

The primary purpose of this role is to manage customer inquiries, resolve issues efficiently, and ensure a positive customer experience at every interaction. The specialist will play a key role in maintaining customer satisfaction and supporting the overall growth of the organization by providing essential support services.

Key Responsibilities

• Respond to customer inquiries via email, chat, or phone primarily in Arabic, and in English if required.
• Provide accurate information regarding products, services, and operational processes.
• Maintain clear, professional, and empathetic communication with all customers.
• Assist customers with troubleshooting and resolving common issues effectively.
• Identify root causes of problems and guide customers through appropriate solutions.
• Escalate complex or sensitive cases to the relevant internal teams for resolution.
• Document all customer interactions accurately in CRM or designated support systems.
• Track open cases and follow up to ensure timely resolution and customer satisfaction.
• Maintain accurate and up-to-date customer records.
• Ensure all responses and interactions meet company quality and communication standards.
• Handle customer complaints with professionalism and empathy.
• Support continuous improvement initiatives by identifying and reporting recurring issues.
• Collaborate closely with internal teams to address and resolve customer concerns.
• Participate in training sessions and team meetings to enhance skills and knowledge.
• Stay updated on product changes, company policies, and operational procedures.

Candidate Profile and Technical Skills

Candidates should possess 0-1 years of experience in a customer support role. Essential qualifications include strong communication skills in Arabic, excellent problem-solving ability, and keen attention to detail. Proficiency in English is also beneficial. Familiarity with email, chat tools, and CRM systems is preferred for this position.

Remote Work Setup Requirements

This remote position requires candidates to have a reliable high-speed internet connection and a personal computer or laptop with an updated operating system. A quiet and professional workspace is also necessary to perform duties effectively and maintain productivity.

Compensation and Work Environment

Recruit Lytixs Hires offers competitive compensation and a flexible remote working schedule. The role includes comprehensive training and onboarding support, alongside opportunities for career growth within customer support. Performance-based incentives are provided within a supportive and collaborative remote team environment.