Customer Support (Arabic)📣 Job Ad

About the Role

Recruit Lytixs Hiring is seeking a detail-oriented Customer Support Specialist fluent in Arabic to join their team. This full-time, remote position is based in Medina, Al Madinah, Saudi Arabia. The role involves providing professional and timely support to Arabic-speaking customers across various communication channels, ensuring a positive customer experience.

Key Responsibilities

The Customer Support Specialist will be responsible for:

• Responding to customer inquiries via email, chat, or phone in Arabic, and English when required.
• Providing accurate information regarding products, services, and company processes.
• Assisting customers with troubleshooting and resolving common issues, identifying root causes, and guiding them through solutions.
• Escalating complex or sensitive cases to the appropriate internal teams.
• Documenting all customer interactions within CRM or support systems and tracking open cases to ensure timely resolution.
• Maintaining accurate and up-to-date customer records.
• Ensuring all customer communications meet company quality and communication standards, and handling complaints with professionalism and empathy.
• Collaborating with internal teams to resolve customer concerns and staying updated on product changes, policies, and procedures.

Required Qualifications

Candidates should possess the following qualifications:

• Fluency in Arabic, both written and spoken, with good English communication skills.
• Strong communication and interpersonal abilities.
• A customer-focused mindset with empathy and patience.
• The ability to handle multiple tasks effectively in a fast-paced environment.
• Basic computer skills and familiarity with digital tools.
• Problem-solving skills and a keen attention to detail.
• The capacity to work independently in a remote setting.
• Zero to one year of experience in customer support is required; previous experience is considered a plus.

Technical Requirements

To perform this role effectively, candidates will need:

• A reliable high-speed internet connection.
• A personal computer or laptop with an updated operating system.
• A quiet and professional workspace conducive to remote work.
• Familiarity with email, chat tools, and CRM systems is preferred.

Work Environment and Support

This is a full-time, remote position. The company offers training and onboarding support, opportunities for career growth within customer support, and a supportive, collaborative remote team environment. Performance-based incentives may also be available.