Cybersecurity Service Engineer

About the Role

Emerson is seeking a Cybersecurity Service Engineer to provide technical service, maintenance, installation, commissioning, troubleshooting, and cybersecurity support for Emerson products and solutions in Saudi Arabia. This full-time role serves as a key point of contact for customer technical support, service contracts, projects, and cybersecurity initiatives. The engineer will help customers enhance system performance, reliability, and cybersecurity posture through proactive recommendations and technical expertise.

Key Responsibilities

• Perform routine maintenance and service activities in accordance with customer requirements.
• Provide recommendations to customers on system improvements, cybersecurity enhancements, product upgrades, and system health checks.
• Coordinate and execute assigned service projects and technical activities.
• Perform startup, installation, commissioning, troubleshooting, fault analysis, and repair activities on Emerson systems and products.
• Investigate and resolve technical issues encountered at customer sites.
• Support Sales Engineers in product demonstrations and customer presentations.
• Assist customers in understanding product applications, cybersecurity best practices, maintenance requirements, and operational procedures.
• Develop and implement system configuration changes to meet customer requirements.
• Deliver customer training and on-site instruction related to operation, maintenance, and cybersecurity solutions.
• Participate in on-call support rotations as required.
• Maintain accurate service documentation, timesheets, site reports, and project records.
• Ensure compliance with Emerson business processes, quality standards, and customer requirements.

Candidate Profile

The ideal candidate will have 5-10 years of relevant experience and demonstrate a strong commitment to customer service. This role requires an individual who is adept at problem-solving and capable of effective communication with both customers and internal teams. The candidate should also be proactive in developing technical expertise and adapting to new technologies.

Required Skills and Attributes

• Customer-focused approach with a commitment to delivering exceptional service.
• Strong analytical and troubleshooting skills for resolving complex technical issues.
• Effective communication skills for interacting with customers and internal stakeholders.
• A continuous learning mindset to develop technical expertise and adapt to evolving technologies.
• Ability to make sound decisions under pressure and maintain professionalism in challenging situations.
• Capability to collaborate effectively across diverse teams and functions.

Emerson's Commitment to Employees

Emerson fosters a workplace where employees are valued, respected, and empowered. The company promotes an environment that encourages innovation, collaboration, and diverse perspectives. Emerson is dedicated to ongoing career development, offering support through mentorship, training, and leadership opportunities. The company also prioritizes employee wellbeing, providing flexible and competitive benefits plans that address physical, mental, financial, and social needs. These include medical insurance, an Employee Assistance Program, tuition reimbursement, and various recognition programs. A culture that values work-life balance is supported through flexible time-off plans, including paid parental leave, vacation, and holiday leave. Training programs focus on end-to-end development, from onboarding through senior leadership, with opportunities such as face-to-face and virtual training, coaching, project management, and on-the-job training.