Cybersecurity Service Engineer

About the Role

Emerson is seeking a Cybersecurity Service Engineer to provide technical service, maintenance, installation, commissioning, troubleshooting, and cybersecurity support for Emerson products and solutions. This full-time role involves serving as a key contact for customer technical support, service contracts, projects, and cybersecurity initiatives. The engineer will assist customers in enhancing system performance, reliability, and cybersecurity posture through proactive recommendations and technical expertise. This position is suitable for candidates with 0-1 years of experience.

Key Responsibilities

• Perform routine maintenance and service activities in accordance with customer requirements.
• Provide recommendations to customers on system improvements, cybersecurity enhancements, product upgrades, and system health checks.
• Coordinate and execute assigned service projects and technical activities.
• Perform startup, installation, commissioning, troubleshooting, fault analysis, and repair activities on Emerson systems and products.
• Investigate and resolve technical issues encountered at customer sites.
• Support Sales Engineers in product demonstrations and customer presentations.
• Assist customers in understanding product applications, cybersecurity best practices, maintenance requirements, and operational procedures.
• Develop and implement system configuration changes to meet customer requirements.
• Deliver customer training and on-site instruction related to operation, maintenance, and cybersecurity solutions.
• Participate in on-call support rotations as required.
• Maintain accurate service documentation, timesheets, site reports, and project records.
• Ensure compliance with Emerson business processes, quality standards, and customer requirements.

Candidate Profile

The ideal candidate is customer-focused and committed to delivering exceptional service. This role requires strong analytical and troubleshooting skills to resolve complex technical issues, along with effective communication abilities for interacting with customers and internal stakeholders.

Required Skills and Attributes

• Ability to continuously develop technical expertise and adapt to evolving technologies.
• Capacity to make sound decisions under pressure and maintain professionalism in challenging situations.
• Strong collaboration skills for working effectively across diverse teams and functions.

Experience

This position requires 0-1 years of experience in a relevant field.