Digital Specialist AI Business Process

About the Role

Microsoft is seeking an AI Business Process Digital Solution Area Specialist. This is a full-time, individual-contributor, quota-carrying role focused on driving AI-powered business process transformations. The specialist will manage the entire engagement cycle, from identifying opportunities to crafting value propositions and ensuring customer success.

Role Context and Impact

This role operates within Microsoft's Small Medium Enterprises and Channel (SME&C) organization, which focuses on empowering organizations through artificial intelligence. The specialist will work to integrate advanced AI capabilities across devices, cloud platforms, and business applications, helping customers achieve seamless, innovative, and secure solutions. This position involves close collaboration with Account Executives, Digital Solution Engineers, and marketing teams to accelerate the adoption of Dynamics 365, Power Platform, and Copilot solutions.

Key Responsibilities

• Lead and partner with the Account Planning Team on Account Plans for AI Business Process opportunities, including identifying decision makers and selecting solution plays.
• Establish and build relationships with C-Suite executives and Business Decision Makers (BDMs).
• Build and maintain the required range of qualified pipeline coverage for rolling four quarters using digital-first seller tools.
• Deliver Microsoft's narrative and solution pitches to C-Suite executives and Business Decision Makers.
• Orchestrate business value and technical solution demonstrations to align with customer business outcomes and solution requirements.
• Manage long-term contract renewals with existing accounts to ensure sustained satisfaction and success.
• Actively and regularly engage in sales community calls/channels and share learnings and practices.

Qualifications and Requirements

• Experience in technology-related sales or account management.
• Deep understanding of CRM and/or ERP applications, including Marketing Automation, Sales Automation, Relationship Sales, Customer Service, Field Service, Finance, Supply Chain Management, and Commerce, and their translation into business impact and value.

Company Mission

Microsoft's mission is to empower every person and every organization on the planet to achieve more. Employees are expected to operate with a growth mindset, innovate to empower others, and collaborate to achieve shared goals, upholding values of respect, integrity, and accountability.