Front Office Receptionist

About the Role

Hilton is seeking a Front Office Receptionist in Saudi Arabia. This full-time role is central to ensuring a smooth and welcoming experience for all guests, from check-in to check-out. The Front Office Receptionist contributes to guest satisfaction by providing efficient service and comprehensive hotel information.

Key Responsibilities

• Greet guests upon arrival and manage the check-in process, including verifying details, assigning rooms, issuing keys, and offering welcome materials or bell service assistance.
• Process guest departures efficiently, verifying charges, handling payments, issuing receipts, and accurately utilizing the point-of-sale system.
• Provide detailed knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Apply up-selling techniques to recommend hotel amenities and maximize revenue from rooms and services.
• Respond to guest requests, resolve concerns promptly and with care, and manage messages and communications effectively.

Required Qualifications

Candidates should possess 0-1 years of experience in a relevant field. Hilton values specific qualities in its team members, which are essential for success in this role:

• A commitment to Hospitality.
• Acting with Integrity and consistently making appropriate decisions.
• Demonstrating Leadership by inspiring others.
• Belief in Teamwork to achieve optimal results.
• A sense of Ownership and accountability for tasks.
• Focus on the Now, applying urgency and discipline to every moment to ensure lasting impact.

About Hilton

Hilton is a global hospitality leader recognized for its award-winning workplace culture. The company has welcomed over 3 billion guests worldwide, maintaining its vision to provide exceptional hospitality. Hilton has received repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune, setting standards for the future of travel with its portfolio of brands and commitment to guest experience.

Career Development

Hilton supports career development at every stage, whether individuals are starting their careers or exploring new opportunities. The company encourages team members to grow within the organization.