Housekeeping Public Area Supervisor Local

About Accor

Accor is a global hospitality group comprising over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. The group focuses on responsible hospitality and fostering a positive environment for guests and colleagues. This role offers opportunities for professional development and advancement within the network.

Role Summary

The Housekeeping Public Area Supervisor leads and guides housekeeping line staff to ensure that public spaces and back-of-house areas are cleaned and maintained to luxury service standards. This full-time role involves managing a team of public area attendants, overseeing staffing, conducting inspections, and providing training to ensure all common areas, including lobbies, restaurants, and restrooms, are spotless and well-maintained, aligning with the elevated design and luxury standards of Faena Red Sea.

Key Responsibilities

• Supervise all housekeeping activities for public spaces, ensuring cleanliness, organization, and presentation of all guest and staff-accessible areas, including lobbies, elevators, corridors, restrooms, entrances, driveways, outlets, spa areas, back-of-house corridors, and service elevators.
• Develop and manage daily task checklists and cleaning schedules for Public Area Attendants, ensuring comprehensive coverage and timely completion of assignments.
• Ensure the readiness of all high-traffic areas during key guest arrival, dining, and event periods, focusing on first impressions and high visibility areas.
• Provide on-the-spot coaching, reinforce brand standards, and guide team members through daily operational requirements.
• Ensure proper usage, care, and storage of equipment, chemicals, and housekeeping tools, with emphasis on safety and efficiency.
• Coordinate and supervise service assessments for outsourced maintenance contracts related to public spaces, including pest control, marble and wood polishing, carpet/upholstery shampooing, façade cleaning, and indoor plant care.
• Maintain updated inventories of all public area-related cleaning equipment, machinery, and consumables; flag irregularities and ensure timely replenishment.
• Assign cleaning tasks and areas to housekeeping line staff and monitor their performance.
• Inspect rooms, hallways, lobbies, and public areas for cleanliness and order.
• Conduct training sessions on cleaning methods, equipment use, and safety procedures.
• Manage the stocking and ordering of cleaning supplies to ensure availability and budget compliance.
• Resolve guest issues or complaints related to cleanliness in a timely and efficient manner.
• Prepare reports on departmental activities, staff performance, and resource utilization.
• Supervise and inspect housekeeping line staff, ensuring completion of daily assignments.
• Conduct quality inspections to uphold Faena’s cleanliness, presentation, and Forbes 5-star service standards.
• Assist in developing training programs and facilitating the onboarding of new team members.
• Monitor inventory of linens, amenities, and supplies, ensuring par levels and timely restocking.
• Liaise with Front Office, Engineering, and other departments to ensure seamless service delivery and guest satisfaction.
• Support department compliance with health and safety regulations.
• Manage lost & found, deep-cleaning projects, and VIP arrival preparations.
• Respond to guest service requests and manage in-room service recovery with discretion and professionalism.

Qualifications and Experience

• 2-5 years of experience in a similar role within housekeeping, preferably in a luxury hospitality environment.
• Demonstrated ability to lead by example and ensure compliance with brand and regulatory standards.
• Strong understanding of luxury service standards and guest experience delivery.

Work Environment

This is a full-time position within a hotel that is a member of the Accor network, specifically supporting the luxury service standards of Faena Red Sea. The role requires a candidate who can contribute to delivering an exceptional guest experience.