In Room Dining Supervisor

About The Ritz-Carlton

The Ritz-Carlton operates over 100 award-winning properties globally, known for delivering exceptional guest experiences. The company emphasizes a culture where employees are empowered to be creative, thoughtful, and compassionate, setting a standard for luxury service worldwide. The Ritz-Carlton is part of the Marriott International portfolio of brands.

Role Summary

The In Room Dining Supervisor is responsible for ensuring the consistent delivery of The Ritz-Carlton's "Gold Standards" in service. This full-time role involves overseeing daily operations to meet guest needs and maintain service excellence, contributing to the brand's reputation in luxury hospitality. The position requires 2-5 years of experience.

Key Responsibilities

• Ensure staff collaboration for optimum service and guest satisfaction.
• Inspect staff grooming and attire, addressing any deficiencies.
• Perform opening and closing duties, including setting up supplies, cleaning, and securing areas.
• Inspect storage areas for organization, cleanliness, and adherence to FIFO principles.
• Complete scheduled inventories and requisition necessary supplies.
• Monitor dining rooms for seating availability, service quality, and guest well-being.
• Submit work orders for maintenance repairs.
• Support management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees; serve as a role model and initial contact for the Guarantee of Fair Treatment/Open Door Policy.
• Adhere to all company and safety/security policies; report accidents or unsafe conditions; complete required safety training.
• Maintain a professional appearance, protect proprietary information, and safeguard company assets.
• Welcome guests according to company standards, anticipate service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate professionally and clearly with others.
• Foster positive working relationships, support team goals, and address employee concerns appropriately.
• Ensure adherence to quality standards and identify opportunities to enhance efficiency, productivity, quality, safety, or cost-savings.
• Perform other reasonable job duties as requested by Supervisors.

Physical Requirements

• Ability to read and visually verify information in various formats.
• Visual inspection of tools, equipment, or machines to identify defects.
• Ability to stand, sit, or walk for extended periods or an entire shift.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Grasp, turn, and manipulate objects requiring fine motor skills and hand-eye coordination.
• Navigate narrow, confined, or elevated spaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Equal Opportunity Employer

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company values and celebrates the unique backgrounds, cultures, talents, and experiences of its associates, fostering an environment where all individuals have access to opportunity. Marriott International is dedicated to non-discrimination on any protected basis, including disability or veteran status, in accordance with applicable law.