In Villa Dining Supervisor

About The Ritz-Carlton

The Ritz-Carlton, part of Marriott International, operates over 100 award-winning properties worldwide, known for creating exceptional guest experiences. The company is committed to fostering an inclusive environment where the diverse backgrounds of its associates are valued. The Ritz-Carlton upholds its "Gold Standards," which guide daily operations and define its reputation as a global leader in luxury hospitality.

Role Overview: In Villa Dining Supervisor

The In Villa Dining Supervisor ensures the seamless delivery of luxury service, upholding The Ritz-Carlton's Gold Standards daily. This full-time role involves overseeing staff performance, maintaining operational efficiency, and ensuring guest satisfaction within the in-villa dining experience. The supervisor acts as a role model and a primary point of contact for employee relations processes.

Key Responsibilities

• Ensure team collaboration for optimal service and guest satisfaction.
• Inspect staff grooming and attire, addressing any deficiencies.
• Execute opening and closing duties, including setup, cleaning, and securing areas.
• Monitor storage areas for organization, FIFO adherence, and cleanliness.
• Conduct scheduled inventories and requisition necessary supplies.
• Oversee dining areas for seating availability, service quality, and guest well-being.
• Submit work orders for maintenance and repairs.
• Support management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees.
• Adhere to all company safety and security policies, reporting incidents and completing required training.
• Maintain professional appearance, ensure confidentiality, and protect company assets.
• Welcome guests according to company standards, anticipate needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate professionally and clearly with guests and colleagues.
• Foster positive working relationships, support team goals, and address employee concerns.
• Ensure adherence to quality standards and identify opportunities for efficiency, productivity, quality, safety, or cost-savings improvements.

Physical Requirements

• Ability to read and visually verify information in various formats.
• Visual inspection of tools, equipment, or machines for defects.
• Standing, sitting, or walking for extended periods or an entire shift.
• Lifting, carrying, pushing, pulling, and placing objects up to 50 pounds without assistance.
• Grasping, turning, and manipulating objects requiring fine motor skills and hand-eye coordination.
• Navigating narrow, confined, or elevated spaces.
• Moving up and down stairs and/or service ramps.
• Reaching overhead and below the knees, including bending, twisting, pulling, and stooping.

Qualifications and Experience

• 0-1 years of relevant experience.
• Ability to perform all duties as requested by Supervisors.

Commitment to Diversity

Marriott International is an equal opportunity employer, committed to non-discrimination on any protected basis, including disability and veteran status. The company values the unique backgrounds, culture, talent, and experiences of all associates.