IRD Order Taker (Saudi nationality)📣 Job Ad

About Accor and Rixos Murjana

Accor is a global hospitality group offering opportunities across various brands. The company supports employee growth and learning, aiming to provide purpose and fulfillment through work. This role is based at Rixos Murjana in Saudi Arabia, a property spanning 275,000 square metres that offers an all-inclusive guest experience.

The Role: IRD- Order Taker

Accor is seeking an IRD- Order Taker (Saudi nationality) to join the team at Rixos Murjana. This full-time position involves managing in-room dining requests, ensuring accurate order processing, and providing professional service to guests. The role is central to delivering a high standard of hospitality within the property.

Key Responsibilities

• Answer in-room dining calls promptly and courteously.
• Take and accurately record guest food and beverage orders.
• Confirm room numbers, order details, and special requests with guests.
• Assist guests with menu selections and provide recommendations as needed.
• Explain menu items, ingredients, and available options.
• Enter orders accurately into the Point-of-Sale (POS) system.
• Communicate dietary requirements and allergies effectively to the kitchen team.
• Coordinate with kitchen and service teams to ensure timely order delivery.
• Follow up on orders to ensure guest satisfaction.
• Handle guest inquiries, requests, and complaints professionally.
• Promote additional food and beverage items where appropriate.
• Maintain accurate order records and guest preferences.
• Adhere to hotel service, hygiene, and safety standards.
• Maintain a professional and friendly telephone manner at all times.

Required Qualifications and Skills

• Proven customer service experience in a hospitality or food service environment.
• Excellent verbal communication and interpersonal skills.
• Proficiency with point-of-sale (POS) systems and basic computer literacy.
• Ability to multitask and manage multiple orders simultaneously.
• Professional phone etiquette and a courteous demeanour.
• Knowledge of fine dining service standards and menu terminology.
• Ability to work effectively in a fast-paced environment while maintaining composure.
• Familiarity with dietary restrictions and common food allergies.

Experience and Work Type

Candidates should possess 0-1 years of relevant experience. This is a full-time position, and applicants must hold Saudi nationality.

Join Our Team

We invite qualified individuals to apply for this opportunity to contribute to the guest experience at Rixos Murjana.