Laundry Supervisor Saudi National

About The Ritz-Carlton

The Ritz-Carlton, part of the Marriott International portfolio of brands, operates over 100 award-winning properties globally. The company focuses on delivering luxury service and creating memorable guest experiences. The Ritz-Carlton's culture is guided by its "Gold Standards," which include the Employee Promise, Credo, and Service Values, aiming to foster an environment where associates are empowered to be creative, thoughtful, and compassionate.

Role Summary

The Laundry Supervisor - Saudi National is responsible for ensuring quality standards in guest rooms, public areas, and other facilities after cleaning. This full-time role involves managing daily activities within the Housekeeping department, coordinating with other departments, and upholding The Ritz-Carlton's "Gold Standards" in service delivery. The position requires 5-10 years of relevant experience.

Key Responsibilities

• Inspect guest rooms, public areas, and pool areas post-cleaning to ensure adherence to quality standards.
• Manage sold room reports, verify room status, identify discrepant rooms, prioritize cleaning tasks, and update the status of departing guest rooms.
• Support Housekeeping management in overseeing daily operations and coordinating efforts with Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms in collaboration with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments and relay issues to the subsequent shift.
• Complete all required paperwork and assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Adhere to all company safety and security policies and procedures, report maintenance problems, safety hazards, accidents, or injuries, and complete necessary safety training and certifications.
• Ensure a professional appearance, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and express genuine appreciation to guests.
• Communicate professionally, develop positive working relationships with colleagues, and respond appropriately to employee concerns.

Physical Requirements

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and over 55 pounds with assistance.
• Capability to push and pull a loaded housekeeping cart and other work-related machinery across various surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for extended periods throughout a work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point-of-sale systems.
• Read and visually verify information in various formats.

Qualifications

• 5-10 years of experience in a relevant field.
• Demonstrated ability to perform the responsibilities outlined above.
• Commitment to upholding quality expectations and standards.

Commitment to Diversity

Marriott International is an equal opportunity employer committed to fostering an inclusive environment where the unique backgrounds, cultures, talents, and experiences of all associates are valued and celebrated. The company is dedicated to non-discrimination on any protected basis, including disability and veteran status, in accordance with applicable law.